Anyone else experiencing a bug with 2020 where the capture button randomly freezes and nothing happens when you click on it?

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  • Updated 8 months ago
Anyone else experiencing a bug with 2020 where the capture button randomly freezes and nothing happens when you click on it? I removed and reinstalled and that briefly worked, but now it's back. 

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mshaw

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Posted 8 months ago

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Robert R., Online Community Admin

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Hi mshaw and thanks for stopping by to post;

There could be a couple things that are affecting Snagit for you; the best course of action here would be to open a support ticket so one of our agents can grab some diagnostic files and look into this for you. You can open up a support ticket at this link.

-Robert