Anyone else having issues? (Camtasia Crashes. All. The. Freaking. Time.)

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  • Updated 3 years ago
I am just curious... does anyone else have problems with Camtasia crashing... a lot? 

By a lot, I mean, several times a day. Repeatedly.
All. The. Freaking. Time.

I am using Camtasia 8 - latest version.
Win 7 64 bit.
On a machine has 32 GB of RAM - so it's not a lack of hardware.
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media

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Posted 3 years ago

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Amanda Leslie

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I have the same issue with the same specs. 
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media

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Well, cheers! It's definitely not just you. And I suspect its happening to a lot of other people, but they just arent posting about it.

It's really beginning to annoy me though. I'm constantly manually saving now to ensure if I lose work, I can minimize what gets lost.
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Richard Campbell, Champion

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Camtasia does not crash for me but if it did, I would file a support ticket (free) here.
support.techsmith.com -
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media

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I'll submit a ticket. Cant hurt. Love the software, hate the crashes.
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Richard Campbell, Champion

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Techsmith will examine a diagnostic dump of your hardware and software config and advise of any incompatabilies,
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Bruce Rothwell

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My Windows box is similar to yours, but less RAM... I only experience the rare crash.

I would do as Richard Campbell said -- log a ticket with the support folks -- they are very helpful.
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Oz du Soleil

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This is a common complaint. Lots of threads on this topic: someone seems to have plenty of horsepower but Camtasia keeps crashing.

Eventually, the conversation points to Camtasia being a 32-bit software in a 64-bit world. The next version of Camtasia is being beta tested and we hope to have a new release soon.
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Richard Campbell, Champion

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It is only a common complaint because of the quirky way GetSatisfaction is structured. Threads are not closed out and people think that issues from years long past are unresolved, when in fact, they have been. There are many, many reasons for crashes, and it is fruitless for users to ask other users for helps on crashes. Techsmith support has a huge database and skill at diagnosing hardware and software incompatibiliites,
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Oz du Soleil

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I think it's definitely worth bringing Techsmith's tech support into the loop. This thread shouldn't end with the final word of other users.

But it's not entirely fruitless to ask other users to chime in. I wish I was aware of the 32-bit vs. 64-bit conversation before I went out and bought a desktop computer back in December. After I got it home, added more RAM and holy smokes, I got the same crashes that were happening on both of my laptops.

A dedicated video card and double the RAM didn't help much. Only afterward did I find the discussions about 32/64. 

That particular issue won't be resolved until the 64-bit version of Camtasia comes out. Or, as someone else pointed out, they have a computer that was pimped out for the express purpose of video editing.

It helps other users to know that they aren't alone or doing something wrong, or working with insufficient equipment.

Still. Run the issues past Techsmith. There may indeed be something that can be corrected for the person who started this thread.
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Jeff Kloth

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I too am having multiple crashes.  Crashes on saves (losing data!!  With no recovery), on sharing to youtube.  Crashes on general usage.  Frankly 8 crashed a lot too and I was hoping 9 would end the nonsense.  My Windows 10 machine is strong and NO OTHER progs crash or want for resources.  Quite frustrating.  I am working with tech support to see if we can get anywhere.  When it crashes I only get the Windows "Camtasia has stopped responding" message-- no errors from Camtasia itself.
(Edited)
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media

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Just a quick note on this... I sent their Tech Support the diagnostic files. Will update more when I know more.
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Nadia Munro

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I was getting this a TON as well and they told me that it could be because I was saving to (syncing to) a SharePoint folder instead of some other kind of file...so they encouraged me to not use SP for the working files. Just thought I'd mention it in case that seemed relevant to anyone with the same issue.
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media

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Quick Follow-up. We narrowed the problem down to one of three causes:
1. An audio driver that wasn't updated.
2. The videos themselves running on a 5,400 RPM hard drive that isn't the C drive.
3. Or... the application being Win32 running on a 64-bit machine, which seems to be the most likely culprit.

Regarding the hard-drive, I want to elaborate a bit. 
  1. On my machine, the C drive is used only for software installs, my outlook PST, and a few general files. 
  2. All of my "work" stuff sits on a D and F drive, both of which have a redundant local backup.
One theory is that the Camtasia software is expecting the videos to be on the same drive that the software was installed on, which in this case was the C Drive. That isn't an option for me - and I assume it isn't for others either. Hopefully the next release will take into account that people don't rely on single hard drives anymore.

Camtasia's Tech Support said they are working on a 64-bit version, but dont have a release date yet. (Which I can appreciate as we work with software too. It's complex.)
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kayakman, Champion

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it is best to do edits to and produce projects from all locations that are on your system [C] drive

CS process are very disk I/O intensive, and using locations that are on drives other than where CS is installed can cause issues

personally, I use a 240 GB SSD system drive [which is configured to have 100 GB free at all times]; all captures, all project source files, and all camproj project files are kept on the system SSD; when finished working on a project, it is zipped, and the resulting zip, and the produced video files, are moved to other drives for storage/management

also, I have no problems using 32 bit CS8 on my Win 7 and [now] Win 10 64 bit laptop
(Edited)
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media

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Unfortunately that approach won't work for me - but the new version should not suffer from this particular engineering issue. 
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Dave O'Rourke, Senior Software Engineer

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Sorry for the troubles expressed here.

We have released Camtasia 9.0.0 as a 64-bit application.  We expect this will help with many out of memory issues that affected Camtasia Studio 8 and earlier.  You can download a trial of the new version from our website.  It will install and function side-by-side with earlier major versions, so you don't need to uninstall those to try the newest version.

If you continue to experience crashes with the latest version, please do contact our Tech Support staff by submitting a ticket at https://support.techsmith.com and someone will follow up with you by email to help troubleshoot further.
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TheHolisticCapitalist

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The real problem here is that Camtasia 8 crashes more and more frequently with project file size, starting when it hits about 1 MB. Yes, megabyte. It has nothing to do with your hardware, it's purely something in the software.

It was a major problem for me, as I'm making highly-produced videos with lots of effects, animations, green screen, etc, and by about the 5 minute mark, I was already up over 1 MB, and it started crashing, more and more until at around 1.5 MB it became totally unusable. I had to work around it by pre-rendering some animations to reduce the number of calls in the project file, or in some cases, even pre-rendering huge swaths of the finished video to plug it in wholesale as one clip, which was very restrictive.

Thankfully, as Dave said, Camtasia 9 seems to have fixed the issue. I'm editing my first video with it today, and I've made easily twice as many edits as ever before, and it's still stable. Keeping my fingers crossed!