Anyone encounter "Sign in " and "Register "Issues with Camtasia 9?

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  • Updated 2 years ago
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I can't "Sign In" when I have opened Camtasia9 in windows 10 at home. But I can sign in at my office in Windows7. I already give authorization to Camtasia software in my firewall and antivirus still can't reach the Server same problem when I want to go to www.Techsmith.com website.

Help would be appreciated.
Thank you.
Kok Kit
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kokkitlo

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Posted 2 years ago

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2 years ago
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Glenn Hoeppner, Employee

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Hello Kok Kit,

Where did you buy your Camtasia license? I think this might be related to the problems you're experiencing.

-Glenn
2017-08-29T01:15:04+00:00
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kokkitlo

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Hello Glenn,
I bought on Techsmith.com website directly, no third party.
Kok Kit
2 years ago
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Glenn Hoeppner, Employee

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I know this isn't exactly the same as your problem, but please follow the instructions in this support document, reboot your computer and let me know if it resolves your issue:
https://support.techsmith.com/hc/en-us/articles/115004165607-Camtasia-Windows-Activation-Server-is-u...

-Glenn
2 years ago
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kokkitlo

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Thank you for your time Glenn. I received this link from Nate it solved my Software Registration problem at least, no more trial countdown . But the other problem is that i still can't sign in when i'm using my software. Cheers. Kok Kit
2 years ago
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Glenn Hoeppner, Employee

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Hmm,

You said that you couldn't reach techsmith.com from your browser, if you launch IE (not Edge), can you navigate to https://signin.techsmith.com ?

-Glenn
2 years ago
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kokkitlo

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Yes i can reach your link only. But the weird thing is that i can't reach the main Techsmith website form any browsers with my hme computer running WIndows 10.
I can't sign in from Camtasia software.

Kok Kit
2 years ago
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Glenn Hoeppner, Employee

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Okay,

Can you launch a Command Prompt (WinKey + R, then type cmd.exe) and type
nslookup techsmith.com

And report back with the results.

-Glenn
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