Anyone have Win 10 Creators Update sound issues?

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  • Updated 2 years ago
Last week, I upgraded Win 10 with the Creators update, and then It was a day or two later that I upgraded Camtasia to 9.0.4 (build 1948).  My point being I didn't do any sound work on my new project during that space between updates.  Up til then, after some initial difficulties, I've had some good results with Camtasia sound.

However,  Once I started to do some narration recording (after the updates), I noticed some VERY weird "drop outs" in the voice recordings.  The sound would be great for a bit and then it would go flat and sound as if I had water in my ears, but then come back to normal after a second or so. and then come back to the underwater sound again randomly.

I note that I have THE EXACT same issue with both Audacity, and ACDSee's Video Studio 2, so I don't think whatever is causing this is unique to Camtasia.

My immediate suspect was a bad microphone headset, it was pretty old, so I bought another, and I still have the problem.  The only thing I can think of iw Win 10 itself.  It and Camtasia were the only two changes to my computing environment since I noticed this issue.

Has anyone else noticed this issue with the Creators Update?  I"m not sure how to proceed further?  Could I have TWO bad microphone headsets?  Would one of those USB driven headsets be a better choice for Win 10?

Any advice would be greatly appreciated.
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Glen Barrington

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Posted 2 years ago

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erik.groenhaug

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If you google creators and audio you will see that you are not alone. Driverproblems, I'd say. Check for updates from your hardware vendor.
(Edited)
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Dubie

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First off I myself thick USB headsets are the best to use , but that is not what I think your problem is.

As erik said, there are a lot of complaints of sound issues with the creators update.

Best you can do is check and update your sound drivers if available or uninstall the creators update a rollback to a earlier version of win 10 till a fix is out.

Dubie:)
(Edited)
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Glen Barrington

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Can you be a bit more specific as to what a "thick USB headset" is?  i.e. are you talking about physical dimensions, or is this some sort of tech shorthand?  Sorry but I'm still a bit of a newbie. 
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Dubie

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Sorry Glen, Typo.

Should have been think.

I myself think USB headsets are the best to use

Dubie:)
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Glen Barrington

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LOL!  Sorry I was so think . . . Uh thick.
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Dubie

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:-)
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erik.groenhaug

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Fully agree with Dubie, except that there seems to be problems with the USB drivers as well. - but these problems usually will be fixed before native soundcard drivers.
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Glen Barrington

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It appears an uninstall of the Creator update did the trick!  I used the instructions I found at this web site: http://www.valuewalk.com/2017/04/fix-windows-10-creators-update-audio-problems/

The only problem I had was I couldn't FIND the Update & Security section of Settings even when I did a search, however I found it when I did a search on "Recovery".  I suspect MS tries to hide it from casually prying eyes!

Everything is back to normal not only with Camtasia, but with Audacity and Video Studio 2, as well.  I am a happy camper, thanks for your input guys!  (This really IS one of the best User to User forums, I've seen!)
(Edited)
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Glen Barrington

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Update, this uninstall did screw up my Snagit installation, though that is the only problem I have noticed so far.  I have initiated a service request to Techsmith Tech support.

Basically Snagit seemed to have 'sorta' disappeared.  the icons are gone in the menu and on the desktop and manually creating them didn't work.  So I uninstalled Snagit with the intention of re installing (Usual Windows uninstall), which appeared to work.

However I repeatedly get this {error Code 1} error message in the re install:



LIke I said, I've got a request in to tech support.  This is just a heads up for anyone caught in a similar situation.