Apple should not live in their own little corner.

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  • Updated 7 years ago
Why is Screencast geared towards Apple? I don't like the fact that I'm (and visitors) forced to use Quicktime as a viewer for my media files. I refuse to put Apple products of any kind on my Windows machines.
How can I remove my account? As there are other storage sites more Windows friendly.
Thank you.
Dan
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tekmandan

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  • miffed

Posted 7 years ago

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tekmandan

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And they also make excessively hard to even ASK a question. Bah.
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Glenn Hoeppner, Employee

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Hi Tekmandan,

Sorry you were unhappy with your experience, but thanks for sharing your reasons.

You can close your Screencast.com account, by signing into Screencast.com, clicking "My Account" near the upper-right and then clicking "Delete all content."  This will effectively close your Screencast.com account.

Because your account is tied to our Single-Sign In service, deleting that would cause you to lose access to any other TechSmith services you might use: Coach's Eye, Jing, this feedback site, etc.  If you're sure you're not using any of those, we will delete that account at your request.

To keep your information confidential, please Submit a Request at http://support.techsmith.com with your email address and explain that you'd like to have your "TechSmith Account" deleted.

Screencast.com is not designed to favor Apple products. I think what you probably encountered is that unlike other hosting sites we do not transcode any of your files into another format.  What you upload is what we serve. As a result, we try to embed content with the most suitable player.  So if you upload a .mov, .aac, or similar file we use QuickTime.  If you upload a .wmv, we use Windows Media Player.

One notable exception is if you upload a .mp4 we will wrap the mp4 with our Smart Player which utilizes Flash or HTML5 depending on the capabilities of the client.

There is one file format that uses an odd selection and that would be mp3. We embed mp3's with QuickTime. We evaluated changing this, but decided that continuing to focus on video content was more important.

I would also be curious to know what you found difficult about asking a question; your feedback helps us make decisions for our future direction.

Sorry you didn't like it,
Glenn
(Edited)

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