Aspect ratio problems after 9.0.1 update from Nov 9th 2016

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  • Updated 2 years ago
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I am having a problem trying to edit some videos taken with my GoPro today, after I updated to the latest version last night. I didn't have any problem before the update. Yesterday I recorded some videos with the same camera and was able to edit them and upload to Youtube without any issues. Camtasia showed a message saying there was a new version but I decided to update only after I finished that sessions.

After the video was published, I updated Camtasia and went to bed. Today I recorded a bike ride with the same camera but when I tried to edit in the updated Camtasia, the preview window shows a misshapen view. At first I thought it could be something with the new recordings, but the same problem also happens with the file I edited yesterday. I am using the same computer, no hardware changes or Windows/drivers updates and videos recorded with the same camera. The only thing that changed in the 12 hours between the successful edit and the current problem is that I updated Camtasia.

Here is a screenshot of what I see in the preview window. If I try to export, I get an output file with the same misshapen aspect ratio. Playing any of the source videos on Windows works without a problem, only Camtasia is doing this.



Trying to resize manually on screen or in the output settings has no effect. The output "Production Wizard" says the video size is 6240 x 52 and if I try to fix it to 1920 x 1080 the values go back to 6240 x 52 as soon as I leave the input fields. The details for the videos in the library show the correct info





I will see if I still have the previous version of the setup app somewhere and try to roll back, but I don't think that will be possible. Is this a know problem?
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Kelps Leite de Sousa

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  • frustraded

Posted 2 years ago

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kayakman, Champion

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try manually resetting the editing dimensions back to what they should be
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Kelps Leite de Sousa

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Already tried, didn't work. They go back to that absurd aspect ratio as soon as I leave the fields. I just uninstalled it and installed from the previous version of the setup (lucky that I had it in my backups) and now it works. There really is something wrong with this latest update, at least when running on my machine.

This is a screenshot taken now with the same videos, but working properly after removing 9.0.1 and installing 9.0.0 (build 1306 from Sep 16th 2016).

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kayakman, Champion

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I had seen the behavior you described several times way back when working with early beta builds of CS9; but Haven't seen it in many months

I'd file a ticket with tech support

if curious, maybe do an as-is production to AVI using 9.0.0, the try 9.0.1 against that AVI

you can download older versions from here ...

http://www.techsmith.com/download/oldversions.asp 
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Kelps Leite de Sousa

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That page only has the latest v9 version (9.0.1, the one with the bug). It doesn't have the previous 9.0.0. I was only able to install the previous because I had it in my computer's backups, but thanks anyway. I will now hold off on this update and wait for the next one.

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kayakman, Champion

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just checked; you're right that 9.0.0 does not appear

VERY STRANGE
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docjay

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I'm having the exact same problem with my GoPro videos  on Camtasia Studio 9
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Kelps Leite de Sousa

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I was having that problem with any videos, not only the GoPro ones. I used the GoPro as an example because it was the one I needed to work with today and had worked with yesterday before the problem.
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ron.tt.chan

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This reply was created from a merged topic originally titled Camtasia 9 Import Video Resolution Issue.

Hi, I'm new to Camtasia. When I tried to import HD 1920 x 1080 mp4 videos to Camtasia 9, the resolution changed to 1920 x 16 (see screenshot). As a result, both preview and storyline playback is squashed. The video is taken with a GoPro Hero 5 set to HD mode, 30 FPS. The video plays fine in media player and Microsoft Moive Maker. Any support is much appreciated.


Ron
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Bob Lewis

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I just yesterday had this same problem with 9.0.1 while opening 4k and 1080p.
I still have 8.0.6 loaded and both videos opened with No problem with 8.0.6.

Must be a bug.
VERY Frustrating Not to be able to use the latest version for  what works very well in 8.0.6.

PLEASE let us know when this is fixed. Thanks
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Kevin Mojek, Employee

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Sorry for the trouble, this bug was introduced with the 9.0.1 release.  Some GoPro cameras output MOV/MP4 files with something called a timecode track and 9.0.1 was sometimes interpreting that as a second video track with tiny dimensions,  so that was causing this strange behavior. We have a fix ready for the next maintenance release, but it's unknown at this point when that will go out. As a temporary workaround, tech support has a download available that will hide the timecode track so that these files will work correctly in 9.0.1. More info on that here... https://support.techsmith.com/hc/en-us/articles/235430808