audio crash

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  • Updated 8 months ago
I am using camtasia 9 and 2018 on window 10 laptop from a long time. it was working good but from past 5 to 6 months my audio got crashed or got cut on interval of every 60 second (e.g, at 1 minute, 2 minute and so on). Tell me the problem reason and what is its solution. Due to this issue i have decided to change my video editor, now i am thinking to leave camtasia due to audio crashed. i have also installed new window to solve this audio issue but still the audio in camtasia was crashed on interval of every 60 seconds.
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Emmad Altaf

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  • sad

Posted 8 months ago

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Ed Covney

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Before looking elsewhere, I think it best if the problem is found. The fact your losing audio at regular intervals suggests it may be a Windows device driver problem or an audio setting. I think your next best step is to contact the laptop's manufacturing site and see if there are others who have reported this problem.
Also the first step in trouble shooting is to look at the device manager, expand "Sound, Video and game controllers" entry.  How many audio devices are listed? Do any have an issue (yellow or red X)
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Emmad Altaf

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sir its not device issue, at same time i am also using other video editors like filmora and avs video editor, when i edit video in filmora and avs then there is no crash/scratches/cut in audio, but when i work on camtasia then this audio problem is faced
(Edited)
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paulwilliamengle

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Have you submitted a support ticket? 

It's a free service TechSmith offers. 
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Emmad Altaf

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what is support ticket, kindly tell me about it, i have no idea about it, is it personal msg to camtasia ? if it is personal msg then i have sent my complaint to camtasia two days ago
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paulwilliamengle

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https://support.techsmith.com/hc/en-us

If you go to the above link, you should see an option called "Submit a Support Ticket."