Audio on timeline disappears after cutting segments

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  • Updated 4 months ago
Have had an issue lately and only found one community thread that had since been closed. I am wondering if others are experiencing this and if so, is this a bug?
When I clip (cut) segments of media from my timeline, the audio in that segment goes blank. Now the audio actually does NOT go blank... I can still hear it, but I can't see it (hence, can't really make the necessary edits). Sometimes it pops back up within a few seconds, other times I literally have to close the program (it usually then tells me "Camtasia 9 is not responding" and I have to force close the entire program. So freaking tedious and a massive waste of time.
I'm running a new surface pro4, Windows 10 Pro OS.


Is this something of a known issue? It's happened to me likely 6 times in the past 2 days and does not seem to have any bearing based on size of clip, amount of time spent editing, etc. In the most recent case, it was a brand new recording and this was my first splice.  
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Nadia Munro

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  • FRUSTRATED

Posted 3 years ago

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Nadia Munro

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...just an update on this - seems to be getting progressively worse. I am going to open a support ticket. Now I can't make a single splice without losing the visual audio lines.
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kayakman, Champion

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what type of clip is on the timeline?
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Nadia Munro

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Hi - these are all AVI files/clips.
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Robert R., Online Community Admin

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Hello Nadia;

That behavior is indicative of your computer running out of system resources when trying to work with "heavy" programs (like video editors, games, drafting / modeling programs, etc.). Did you upload DirectX logs and MSInfo32 logs to your ticket? They could point out where the problem lies.

-Robert
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Nadia Munro

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Not 100% sure.... I believe he asked for all the "crash files" as well as the DxDiag - they are still uploading now :) But is a ~20 minute video clip edit really a "heavy" load? I guess so. My system is brand new and pretty powerful but I agree it seems like it's maybe overloaded.
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Darius Heydarian

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Did you find the root cause of the issue, I have the same issue on my Laptop using the latest Camtasia 9.1 version. Cutting a 2.5 hours recording. Laptop is a strong mobile workstation with i7 CPU and 64 GB RAM and has plenty of RAM and diskspace left, but on each cut, the audio signal before the cut get cleared visually
(Edited)
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Darius Heydarian

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Small addition, this only happens when zoomed in to maximum or, one less than maximum. All other zoom levels display the audio
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Mike

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Any Solution to this issue? I have this same problem using Camtasia 9.1.2 build 3011. I have plenty of resources free on my computer Which is an i7 with 16 gigs of memory only 7 gigs in use and plenty of disk space left on the 1tb hard drive.
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l.thompson

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Same problem with Camtasia v2018.0.0 b3358. Brand new i7, 32G, 4K screen. Thanks for the tip about zooming out a little, that's a lifesaver. Need to get projects done!

On this PC, the display also has a lot of lag, it's much slower than camtasia 7.x on my older laptop. I think Techsmith needs to replace their renderer.
(Edited)
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Lori Sawaya

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Experiencing the same thing. Same situation as most. New computer, no shortage of space, I design huge files in Photoshop and Illustrator with no issues.

Go to edit a 20 minute video in Camtasia and it takes an hour. Super frustrating. 

Yes, it only happens when zoomed in but that's the only way you can see the track in detail in order to edit it.

Additionally, this never happened with older versions of Camtasia on a 10 year-old computer with a lot less oomph than the one I'm using now.
(Edited)
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Joe Morgan

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The original poster Nadia Munro. Seemed to resolve this by saving her project and then restarting Camtasia.
Have you tried doing that?


Camtasia 9 and 2018 are both covered by support.You could contact them as well.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Nadia Munro

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Just wanted to weigh in on this - I never actually received a satisfactory resolution to this. Ultimately the response was that my project was just too large and detailed. My computer specs are outstanding, so that was never the issue. Honestly the longer the project and the more "frills" you intend on layering on, the worse the performance generally seems to be. I have since started trying to limit my total recording time, per project, to less than 15 minutes. Even then, heavy amounts of cuts, edits and callouts can impact performance. 
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kayakman, Champion

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as your project grows in complexity, it helps to make interim productions to AVI or MP4; this burns in all edits up to that point; use that production to start a new [greatly simplified]  project and continue with editing; be sure and add cursor effects and auto generated keystroke callouts on the front end; add in any interactive content [markers/TOC, hotspots, captions, quiz] at the very end of your buildout process

this can go a long way is resolving editor performance issues