Audio on timeline disappears after cutting segments

  • 3
  • Problem
  • Updated 5 months ago
Have had an issue lately and only found one community thread that had since been closed. I am wondering if others are experiencing this and if so, is this a bug?
When I clip (cut) segments of media from my timeline, the audio in that segment goes blank. Now the audio actually does NOT go blank... I can still hear it, but I can't see it (hence, can't really make the necessary edits). Sometimes it pops back up within a few seconds, other times I literally have to close the program (it usually then tells me "Camtasia 9 is not responding" and I have to force close the entire program. So freaking tedious and a massive waste of time.
I'm running a new surface pro4, Windows 10 Pro OS.


Is this something of a known issue? It's happened to me likely 6 times in the past 2 days and does not seem to have any bearing based on size of clip, amount of time spent editing, etc. In the most recent case, it was a brand new recording and this was my first splice.  
Photo of Nadia Munro

Nadia Munro

  • 64 Posts
  • 10 Reply Likes
  • FRUSTRATED

Posted 2 years ago

  • 3
Photo of Nadia Munro

Nadia Munro

  • 64 Posts
  • 10 Reply Likes
...just an update on this - seems to be getting progressively worse. I am going to open a support ticket. Now I can't make a single splice without losing the visual audio lines.
Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
what type of clip is on the timeline?
Photo of Nadia Munro

Nadia Munro

  • 64 Posts
  • 10 Reply Likes
Hi - these are all AVI files/clips.
Photo of Robert R.

Robert R., Online Community Admin

  • 1465 Posts
  • 414 Reply Likes
Hello Nadia;

That behavior is indicative of your computer running out of system resources when trying to work with "heavy" programs (like video editors, games, drafting / modeling programs, etc.). Did you upload DirectX logs and MSInfo32 logs to your ticket? They could point out where the problem lies.

-Robert
Photo of Nadia Munro

Nadia Munro

  • 64 Posts
  • 10 Reply Likes
Not 100% sure.... I believe he asked for all the "crash files" as well as the DxDiag - they are still uploading now :) But is a ~20 minute video clip edit really a "heavy" load? I guess so. My system is brand new and pretty powerful but I agree it seems like it's maybe overloaded.
Photo of Darius Heydarian

Darius Heydarian

  • 2 Posts
  • 0 Reply Likes
Did you find the root cause of the issue, I have the same issue on my Laptop using the latest Camtasia 9.1 version. Cutting a 2.5 hours recording. Laptop is a strong mobile workstation with i7 CPU and 64 GB RAM and has plenty of RAM and diskspace left, but on each cut, the audio signal before the cut get cleared visually
(Edited)
Photo of Darius Heydarian

Darius Heydarian

  • 2 Posts
  • 0 Reply Likes
Small addition, this only happens when zoomed in to maximum or, one less than maximum. All other zoom levels display the audio
Photo of Mike

Mike

  • 5 Posts
  • 1 Reply Like
Any Solution to this issue? I have this same problem using Camtasia 9.1.2 build 3011. I have plenty of resources free on my computer Which is an i7 with 16 gigs of memory only 7 gigs in use and plenty of disk space left on the 1tb hard drive.
Photo of l.thompson

l.thompson

  • 1 Post
  • 0 Reply Likes
Same problem with Camtasia v2018.0.0 b3358. Brand new i7, 32G, 4K screen. Thanks for the tip about zooming out a little, that's a lifesaver. Need to get projects done!

On this PC, the display also has a lot of lag, it's much slower than camtasia 7.x on my older laptop. I think Techsmith needs to replace their renderer.
(Edited)