Audio out of sync in 2018 version

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  • Problem
  • Updated 2 months ago
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  • (Edited)
When listening to any kind of audio to the first time, the waves match. Doing it a second time it deosn't like a little later.I didn't have this problem before, problem is i like to sync music to my clips but the audio "wave" on the audio file deosnt match the sound. Result is videos off sync and having to do it by hearing.
Hope someone could help me out
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byotix

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Posted 11 months ago

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Robert R., Online Community Admin

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Hello byotix and thanks for stopping by;

Are you using MP3 files or WAV files (recommended)? Are your sources and/or project files stored on the local hard drive, or are they stored in a network drive, external hard drive, or cloud-synced folder (such as DropBox, OneDrive, Google Drive, Box, etc.)?
-Robert
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byotix

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Thanks for replying, I'm mostly using mp3 files, I downloaded and get from my local C: Drive / My SSD. I will try out WAV Files real quick. :)
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byotix

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Update: I converted the mp3 files to .wav files, and the issue deosn't seem to appear anymore, guess I can live with it that way. Thanks!
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tony

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The audio stutter seems to  lurk in certain releases, even the latest upgrade 2018 release contains the bug

The auto update is what contaminated my presentation and upgrading to Camstasia 2018  did not resolve it

I have a simple presentation which contain 6 mp3 files , If a create a new project with a single audio track

containing he 6 Mp3 files the stutter is reproduced every time. 

If I  revert back to Camtasia Version 9.05 May 2017 the stutter magically dissappears.
So this is a bug with various versions of Camtasia which needs to be resolved 

I will stay with this version and ignore update  prompts , for me V9.05 does the job. 
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Joe Morgan

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The biggest problem is mp3 files in general. Camtasia doesn't like them.
Camtasia likes .wav

You can convert them  using another program to make them compatible.
Or use Camtasia itself.
Just place the tracks on the timeline and export them as a .wav file. Camtasia will automatically convert them to 44,100 Hz 16 bit.
If you have multiple audio tracks. Disable all but 1 and export 1 track. Rinse and repeat replacing the MP3's with the new wav files.
Regards,Joe
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tony

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Thanks for the work around BUT
how many other formats does it not like ? it works perfectly well in a prior version - why dont they just fix it  - I wasted two days on this 
(Edited)
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Joe Morgan

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Why they won't fix it I can't tell you.

This has been an ongoing  issue for years. Here's my screen shot covering Camtasia 8 wav export.



As far as problems with other audio formats go. You can only import 4 in total.
(.wav’ .mp3 .wma .m4a)

As far as I know, the other 3 work correctly.
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tony

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By the way , i tried to export to .wav from inside camtasia as suggested and got the same result . The stutter carried through into the wav file. So this work-around does not work. Reverting back to V9.05 seems to be the only option
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Joe Morgan

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Sorry about that, it's worked in the past for others.

You can convert it in Audacity. A Free audio editor. https://www.audacityteam.org/
There are plenty of U-Tube tutorials on how to use it.
A lot of Camtasia users use and swear by the program.
I'm an Adobe Audition person myself. So I don't use the export technique myself. Maybe I should just abandon that advice.  


The main culprit are MP3's  with variable bit speeds. The constant bit speed mp3's are pretty stable.Anyway, that's usually the only reason you need to convert them.
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Fred Grover, Champion

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I would agree with Joe on Camtasia not working well with .mp3 files. I have always used the .wav formats with the 44,100 Hz and 16 Bit .wav files and have had great results. I usually record my audio/script separate using other software like Audacity, Adobe Audition, and I also use PreSonus Studio One 3 Pro DAW Software with my USB Audio Interface(s) which I have a few of those available.
I have found when I am just making a small short reording say for showing a quick setting in Windows 10 or other software then I just use the Camtasia Studio and record my audio with the screen at the same time. But, as stated when doing a more Professional Screencast I almost always use the separate audio with a script to have more control over the audio and for me at least it makes it easier to sync the audio to the video or move things around.
Joe I would not abandoned the idea of using the Eport Audio Option in Camtasia Studio as for a lot of new or maybe some advanced users this is great information in my opinion. I have on rare occasions used that method with some good results in the past.
Thanks for posting and let us know if any of these methods have helped or not by posting back here. Have a great day/night.
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Steven Jurick

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So speaking of audio sync.  I just upgraded my Camtasia to 2018 on the Mac last night.  I primarily use it to capture my DAW sessions from Studio One so I can show the different instruments, etc. that is going on in the music.  After viewing my first capture that I published to YouTube, I noticed that the audio was about a second ahead of the video.  Don't ever recall this happening with my previous version of Camtasia on the Mac.
(Edited)
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jaymavi

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Window 10, high quality MP3 files on local SSD, 32GB RAM, etc.
Just upgraded to Camtasia 2018 today. In Camtasia 2018 recordings, audio breaks - some words are missing in recording though they are clear in MP3. Some words are repeated twice, especially at the very tail end of the MP3 so "stutter" seems to be the right description.

I went back to Camtasia 9.0.5. Using exactly the same MP3 files, I get clean audio with No Stutter what-so-ever.

So, same issue as many others have reported. Can we expect a quick fix?
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CHINCHUDO

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I'm having the same problem—of the delayed audio from the visual representation of it—and it is with audio recorded using Camtasia. How pathetic is that?

There are some nice things about Camtaisa but then other things where it completely drops the ball... like this audio issue, not being able to play video in reverse, and not being able to see more tracks when the video screen is detached .

Why is it always the basic stuff missing?
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kevin

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I am having the same issue. I have used Camtasia for years. I record interviews on live TV. Never had an issue like this before. When I check the recording, the audio/video are in sync until you get to about the 1 min mark, then they're about a half a second off each other. As time goes, the delay becomes wider and wider. So there isn't really a way to clean it up in post-editing because the time delay is never the same. What is going on here?
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webmaster

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I also have syncing problems when I change the audio with a separate audio recording. The only export that stays in sync is when I choose AVI format with the  codec "TechSmith Screen Codec2".
I put all the settings to highest quality and then recompress in MP4 with another tool like VidCoder :)

Anyway, this should be fixed as the AVI quality is much lower than MP4 (h264) !!
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Brenda Stone

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Having the same issue.  Looking for new software.  I have no time for this.  I have been a user of Camtasia since 2010.  Camtasia 2018 is the worst I have seen.  I have wasted so much time on trying to make my talking head work with my words.  Most of the time, I leave my voice in and remove the head, but my viewers prefer to see my face from time to time.   
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Brenda Stone

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My computer is a PC with Win 10.  No problem like this previously on Windows and other versions.
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kayakman, Champion

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I assume the issue is with screen captures made with web cam?

have you tried separating audio from video on the web cam clip"  then slide them relative to each other on timeline, until the are in general sync [usually does the trick]?  you can also apply clip speed adjustment to the video portion if the duration discrepancies are great [not usual]

web cam captures are challenging because while the screen action is captured at 30 FPS [typical] the web cam video is captured at a lower frame rate, and the code paths are different, often causing the sync issue
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kevin

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It's not using the webcam since it's actually recording the screen and internal audio.

Editing doesn't work well since it gets about .25-.50 seconds off every 30 secs or so. To fix it involves shifting the audio clip evert 30 seconds or so further down. Fixable - yes, but tedious.
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kayakman, Champion

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have you tried applying clip speed adjustment to the video part?
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kevin

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How does one do that? Willing to try anything. I did a screen-share with a Camtasia tech and he tried a bunch of different things before confirming it was a known bug their engineers are working on.
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kayakman, Champion

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you are capturing the screen and recording system audio, or mic audio?

you need to separate audio from video [a right click option], and apply clip speed factor to just the video portion; increase/decrease speed until the screen action closely matches the audio
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kevin

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System audio. And that edit won't work for the reason I described above with inconsistent delays. Thx for trying. I'm going to just wait for them to fix the bug.
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CHINCHUDO

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The problem is significant. Camtasia/TechSmith should be concerned with the issue because it is tarnishing their name and reliability. 
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kevin

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Update - I spent about an hour on the phone with a Camtasia/TechSmith tech doing a screen share and showing them exactly what this is. They DID confirm that this is a known bug that has to do with the 10.14.2 version of the Mac Majove OS. I was told they are working feverishly with Apple to resolve this but they only control half the IT setup here. I don't do IT but I manage people who do - I speak the language. There was no B.S. here, just honest answers about where they are.

I strongly encouraged them to find some time to have someone on their staff get on these forums and give real-time feedback. This is just an example of bad customer relations, in my opinion. People would be more forgiving if they knew the full story and that it's a known issue.
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CHINCHUDO

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Except I use Camtasia on a PC. It seems to me to be a bit of both ends and not just one.
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Brenda Stone

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I use a PC, also. I'll add that to my post above.
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jason_yates

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i tried Joe's trick and converted to WAV. It worked well for one project and only OK for another. Thanks for the tips!
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jon.russo

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I have the same problem - Win 10 64 bit Camtasia 2018.0.7 has a lag the first 90 seconds of my YouTube video but works fine in Camtasia preview.  Video was shot in 60fps via Canon g7x HD and I have an app that captures video on my Android (tried both wav and mp3) which I import into Camtasia.  My project works fine on Camtasia 9.1 on the same windows machine as a YouTube output.  Burned a weekend trying to perfect my Camtasia 2018 video with synched audio, argh.   Have a message in asking what to do, maybe I missed something.   Camtasia 2018 looks promising with libraries and other capabilities.   Adobe is calling my name, trying to be faithful to my TechSmith folks though.  JR
(Edited)
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Joe Morgan

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Have you tried switching Hardware Acceleration to Use software-only mode in Preferences?



You would need to restart Camtasia for the change to take effect. Then, reproduce the video as a test. If it's a long video, you could reproduce just the beginning as a test.

You can contact tech support as well.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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jon.russo

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Yes sir - did that and redid my registry - I reloaded my video as a 30bps video - it was recorded in 60bps - I honestly don't know if it was the combo of the change you make above AND the registry AND the new video or everything.  But whatever, it seems to now work on this one video.   It took a cat life out of me, I'll try again in another week with another video, thanks and GOD BLESS AMERICA.
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tony

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Either they dont care or they are not patched in to this conversation. Surely with their technical capabilities they can resolve this problem. Maybe they dont believe there is a problem. This problem prevails on PC as well, its not just MAC - I wont upgrade until they fix it , I got a refund after I established this was a bug and went back to 9.05.  
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kevin

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See my comment slightly up above. Starts with "Update" - I spent a long time doing a screen share with their tech support. They know about this issue and say they're working on it. I stressed very strongly to them that there are a lot of people on forums like this complaining about the same issue. For whatever reason, they don't seem to care about customer support messaging, which is a huge mistake.

I'm now at a point where I've waited 6 weeks without hearing a single update from them, so I'm actively looking for a new product. It's sad because #1 I have been a loyal customer of theirs for years and #2 because I just bought the new version and it doesn't even work.

Open to and ideas if someone is aware of a comparable program that simply allows me to record my screen with system audio.

(Edited)
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tony

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You can contact tech support as well.

Joe, I tried this 8 months ago and got no reponse
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kevin

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ALL - my contact in their development team confirmed for me that they have issued a new version of Camtasia that has a fix for the audio/sync issue. I installed it on my mac yesterday and it works perfectly.

I asked him how people could get the link to this and he said they should reach out to customer support so that they can be issued a unique download link.

What they SHOULD do is send out an email updating anybody who purchased this product that they made a mistake, they're sorry and the steps to resolve it now. I'm not holding my breath that one is going to happen....but they have a fix now. Go get it!
(Edited)
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dschicke

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I just installed Camtasia 2018 yesterday on my PC, and the audio sync issue is there. I converted the MP3 to a WAV as a workaround.

Why issue a unique download link for the fix? I think this fix should be in the latest available build. I'm hoping that the fix comes in the next update.
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kevin

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I agree. This whole thing is a textbook example of how NOT to do this. They are not being honest and transparent with their customers. That said, there is a fix that can be immediately installed!
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Fred Grover, Champion

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I would agree that if there is a fix for the current version it should be integrated into the latest build when checking for updates. Or they should just make the link to the Fix public on their website and here in the Community as a Top Post (Meaning keeping that post on the top of the list).

Maybe someone from TechSmith will see this and have a response back.

Also, Kevin who did you have for a Contact that you talked to and stated they had the fix for it ? Thanks.
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kevin

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Hi Fred - I was communicating with a guy named Aaron but it was via their customer support tickets. He closed the ticket once he sent me the fix, so I can't connect with him again. Try this link that they sent me.