Camtasia Studio Recording has audio popping. How to fix?

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  • Updated 4 years ago
  • Solved
  • (Edited)
This only happens when I am recording under the following conditions: When I am recording with a stand-alone usb microphone AND recording Video with a Logitech usb webcam during my screen capture.

You can hear the popping example at 
http://www.stonybrook.edu/aadvising/media/web/clicktest.mp3

Recording with just the stand-alone mic (Yeti or CAD u37) or the logitech webcam (using its own mic) and I do not get any popping.

Used the Windows sound recorder (Along with camtasia) and I do not get popping.

Things I have done to try and resolve:
updated motherboard graphics/chipset drivers.
bought a new mic, the CAD u37
tried a new logitech webcam.
tried different usb ports
among many others.

please help!

I posted about this several months ago and had a tech working with me, sending files back and forth but I gave up on this.  Now I am determined to get to the bottom of it!
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john

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Posted 5 years ago

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Jennifer Bedford, Official Rep

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Hi John.  Did you get back in touch with Tech Support?  They should be able to pull up your history and look at what was happening and what you've already tried.  You can call them at 1.800.517.3001 or submit a new ticket here: https://support.techsmith.com/anonymous_requests/new
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Daniel Schrader

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You can use the noise reduction feature in Camtasia to eliminate much of that.  open the audio tab, select "enable noise removal".  Then open the advanced arrow under that option  and select "remove clippings" and "remove clicks"  You can up the sensativity level too for more aggressive noise removal.

You can also use a more advanced audio editor such as audacity for more filtering.

In the meantime, reduce your mike level when you record and move the mike away from the mouse.  A noise reduction mike can help too.
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john

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Thanks, Daniel.  This is a bug in their software.  Noise removal does not help and it degrades the sound quality. I don't want to doctor the sound.  The clicks should not be there.  It also is not related to clipping.  The clicks happen even when there is silence.

Mike got back to me from my private trouble ticket.  He had me download a new DLL file that solved the clicking problem.  It also has crashed my Camtasia recorder though.  I'm back in talks with him to try and fix the crashing.
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dfleisch

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John,  did you get this resolved?  I'm getting an audio pop in all of my Camtasia recordings approximately every 7 seconds whether I use an external mic and sound card or my laptop's internal mic and sound card.  Not related to signal amplitude, so clipping not the issue. 
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john

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I went back and forth with techsmith for about a month. No resolution. They tried reAlly hard. They sent me a pre release of a new dll file. That actually stopped the clicking but it caused other problems. Hopefully this will get addressed when they eventually release that new dll in a future update. For me it only clicks when i use two different input devices at the same time, a logitech webcam and the blue yeti. One for video and the other for sound. Now, I just dont capture video of myself talking anymore, so no more clicks.
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Bob Tabor

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I just want to add to this thread.  

1.  I've tried this on two computers.  Both new out of the box with the most modern motherboards, memory, etc. that money can buy.  

2.  As described above, when I record using an external camera (Sparkocam driving a Canon t5i) and an external mic (either Blue Yeti or Samson Meteor), I hear the popping.

3.  When I disable the external camera  I get no popping. 

4.  I try a Logitech HD Pro C920 for both audio and video.  Popping.  However, recording ONLY audio on that web cam ... no popping.

In Tools / Options, it doesn't matter whether you turn on/off "Record system audio".


So my conclusion at this point is that Camtasia is worthless.  It's actually less than worthless because I've spent so much money trying to get this to work thinking that I was to blame - that I'm doing something wrong (despite using the defaults).
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john

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exactly!  When using 2 devices (one for audio, other for video) this is what produces the popping.  I just don't do the video any more.  Or, If you really need it, record it separately.  I wish they would fix this.
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Bob Tabor

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So, after spinning on this for an hour, my workaround: Sparkocam.  I was already using it as a driver for my DSLR (Canon t5i) which gives you a super high quality webcam.  Sparkocam can also record video and audio.  So, I let Sparkocam record video and audio (super high quality, btw) and I let Camtasia focus on the one thing it's good at: recording the screen.  I hit record on both ... I'll have to figure out a good way to sync up the two sources.  Sparkocam creates a WMV.  I drag that into Camtasia Studio and add it to the timeline.  It's not ideal, but it works better than the alternative -- recording ONLY the audio or ONLY the video using another tool, then trying to sync up lips to audio.
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Bob Tabor

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But I have to wonder about their quality assurance.  Did they not identify this before it went out the door?
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john

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im guessing most people just use their webcam for both audio/video.  not too many people use a separate mic.  I'm guessing.
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Bob Tabor

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Actually, I did test w/ a Logictech HD Pro C920 - one of the newer models purchased about 6 months ago and it, too, produced popping when recording both audio & video.  So, this is not merely a separate mic / separate webcam edge case.
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john

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Strange.  It doesn't pop when I use just one device, either my logitech webcam, Blue Yeti, or CAD u37.
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Kelly Mullins, TechSmith Employee & Helper

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Hello,
I'm sorry you are having this issue.

Would you please go to our technical support site and open up a ticket?
When filling out your ticket, please add "Attention: Spink"

https://support.techsmith.com/hc/en-us/requests/new

Again, I apologize for the problem you are having.
Kelly
User Assistacne Team
TechSmith
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john

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This was already done.  I worked with Mike S, and he was terrific!  But sadly, we could not fix the problem.  We worked on it for about a month.
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lancejepsen

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I just sent in a ticket. I'm having the same issue too. I run the latest version of Camtasia with Windows 8.1. Brand new computer. I happens when I run logitech web cam with my ATR2100 mike via XLR and 402VLZ4 mixer. When I just record audio, everything is fine. When I record video and audio (web cam) at the same time, I get a popping sound at random intervals.
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ivan

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I am having this problem as well. I am using a Logitech C930e with a Rode NT-USB. I also have a Microsoft Lifecam. I get pops/clicks with all combinations: Just using C930e (audio and video), just using Lifecam (audio and video), C930e with Rode, and Lifecam with Rode. The best sound is using the Rode (it's a great microphone), but the pops/clicks are for all practical purposes make the software unusable. I am running a robust Windows 8.1 machine. It handles my music and video production without breaking a sweat. It seems like this is a time clock/sync issue to me. Please get this fixed. I would buy this software today if this was addressed. 
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Bob Tabor

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Chiming back in here on two items.

1) The latest release 8.5.0 (Build 1954) still has this issue.

2) I take a .wmv file output from SparkoCam.  Sounds flawless in Windows Media Player.  I import it into Camtasia Producer and put it on a timeline.  The sound is slightly distorted ... there's a noticeable tinny / metallic edge / ring to what was good audio.
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Rick Stone

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Interesting. I recorded earlier this week using my Logitech WebCam and I too noticed an intermittent "pop" sound as it recorded. It's odd, because there seems to be no way to tell Camtasia NOT to record the desktop. All I wanted was the webcam video as well as the audio. (I use a Samson C01U as my microphone).

I'll have to say that the issue does not seem related to the size of the area being recorded. Since I didn't care about the desktop and I was unable to just turn it off and focus on the WebCam, I simply configured a teeny tiny area of the desktop to record.

So, apologies all. Nothing to really help the situation other than to say "me too!". I share your pain.

Cheers... Rick :)
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kayakman, Champion

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Rick, have you tried using the function on the "Record Camera" tab; that way, you only get webcam recording [no screen]
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Rick Stone

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Ahhh, after seeing your reply I was thinking there really wasn't a way I could see to do that. But I was thinking only of the Camtasia Recorder and not the main application.

This is the weird part (to me) about Camtasia. When you tell Camtasia to record the screen, it opens the recorder. To the best of my knowledge, the recorder is a separate application, no?

So it seems logical to conclude that if you want to record anything, you launch the recorder. Then later I discovered that right from inside Camtasia, you can record audio without opening the recorder. But I also note a disparity with the end result. Recording audio via Camtasia results in what sounds like a much lower quality recording than I get from the recorder application.

I'll have to experiment with the built in webcam recorder app when I'm back in my studio.

I do note that when I tell Camtasia to record my webcam, it seems to default to 640x480. I am able to open the settings and tell it to record at 720p but if I restart camtasia it doesn't remember the setting. ;)

Thanks for the tip! Rick :)
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kayakman, Champion

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Recorder is a separate app; you can find it in your "All Programs" list; I keep it pinned to my Task Bar for quick access [no need to have the CS Editor open]

My voice narrations [using the Editor function] have good quality, but they are never at the same volume lever as Recorder [or Audacity]; I do get better results doing narration with Recorder or Audacity
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ivan

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Just to add  this: if I narrate using the just Rode NT-USB and don't run the webcam, the audio is accurate and without pops/clicks. 
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john

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It seems the new version (8.5.2) they might have fixed the popping:

  • Fix for audio popping issue with webcam and mic recordings
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Kelly Mullins, TechSmith Employee & Helper

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Official Response
Hello,
On May 12, 2015 a Camtasia Studio maintenance version was released that has a fix for the audio popping issue with webcam and mic recordings.

If you find you are still experiencing this issue after you have installed the maintenance release, please let us know.
Kelly
User Assistance
TechSmith


(Edited)
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szucker

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I am running the August 18, 2015 version 8.6.0 of Camtasia Studio and I still have severe audio popping when using a Logitech C920 webcam with a Blue Yeti microphone.  If I record video using the logitech webcam software with the Blue Yeti it generates an MP4.  I can then import into Camtasia, split the audio and video, export the audio and tweak in Audacity and then reimport into Camtasia without messing up the video and audio syncing.  This is alot of work.  I wish the Camtasia Studio software would just work properly.
 
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Bob Tabor

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Hi, I saw a notice because I commented earlier.  I've isolated the issue down to a combination of the Blue Yeti and Camtasia combined.  I did this:

- I switched to XSplit Broadcaster (you can save local, not output to a live stream) for recording using the Blue Yeti, then edit video/audio in Camtasia Producer and it works fine.  That fixed the popping issues in the recordings.  I still had to sync up the video / audio, but that's just because there are two ways of syncing audio / video and Camtasia does it one way, other apps like Adobe Premiere (and probably Audacity) do it a different way.  So ... yeah.

... but then I realized the Blue Yeti's sound quality sucks overall.  So, I decided to fix this issue once and for all.  I purchased a combination of technologies that cost about $800.  Funny thing ... the NEW solution didn't work with XSplit Broadcaster!  Grr...

- I switched back to Camtasia Recorder with my new expensive setup and it works flawlessly.  Bah!

Here's my expensive setup ... I'm not a sound guy ... I just researched on Amazon.

http://amzn.to/1UuYrIx

http://amzn.to/1VaCWeG

http://amzn.to/1UuYtAa

And a few accessories ...

http://amzn.to/1UuYzrs

http://amzn.to/1Specux

The end result is not just great ... it is glorious.  I've been recording videos / screencasts for 14 years using Camtasia 1 back in 2001 and my videos have been viewed multiple millions of times ... this is the best they've ever sounded.  I finally feel like a professional.

So, while it is frustrating to work through these issues, and I wish Camtasia would work with Blue to figure this out since I'm sure this combination of tech is used frequently, the fact is that you probably just need to move on to a different combination for now.
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Rick Stone

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Those are some serious bucks!
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Bob Tabor

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Yeah, it wasn't an easy decision.  :)  But this is how I make a living (and have since 2002) so I decided to bite the bullet.
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szucker

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Bob - thanks for the insight.  I am not ready to abandon my Blue Yeti.  In my environment, I can get great sound using the mic in every software program that I use except for Camtasia.  If I could only get it without all the gyrations necessary with Camtasia and the Logitech C920.  I may try to use a pair of smartphones with something like Cinema FV-5 installed to do the video capture instead of the Logitech with the Blue Yeti to see if I can simplify the recording/editing process.
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Randy Gregg

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This reply was created from a merged topic originally titled Clicking Noise.

Hi, There is a clicking sound that occurs in all of my recordings. I am using an external Blue Yeti microphone and Logitech 920 webcam. I have tried every possible action I can imagine...settings, changing out microphone and camera, bought a different microphone, talked to tech support, emailed tech support. It does not occur with voice narration. It only occurs with the use of the webcam. Yet, that is what I need to use in my recording. Any help please. I am using Windows 8 with all of the system requirements. Thank you so much.
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Rick Stone

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HI Randy

Have you updated to the very latest maintenance release? I saw an announcement yesterday that said this issue had been addressed. So I'd check my version.