Audio volume has changed

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  • Updated 8 months ago
The audio volume (playback as mp4 and in the app) has changed in many of my videos. I am using version 8.5.2 of Camtasia Studio on a Windows 7 machine. I recently got a new machine and monitor, but I don't know if that has anything to do with the problem. Videos that were created before, as well as ones created since, I got the new machine suddenly have an issue in that the volume is extremely low. I have checked the settings in the app, in Windows, and in the monitor, and everything is maxed out.
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Susan Brecht

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Posted 9 months ago

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Brian Nystrom

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Are you using the speakers in the monitor or external speakers?

If it's the former:
Swap your old monitor back if possible and see if that fixes the issue. If so, you know where the problem lies. If the monitor turns out not to be the problem, then you know it's something to do with the new computer.

Are you using the same type of connection between the monitor and computer? If you switched from separate audio and video (VGA, DVI) to an integrated connection (HDMI, Display Port), that could result in a difference in volume. Try connecting external speakers to the computer; it's a better solution than using monitor speakers. As monitors have become thinner, their sound quality - which wasn't good to begin with - has gotten worse.

If you're already using external speakers:
If they're powered speakers, is the power supply plugged in and working? Some powered speakers will still produce low-level sound even if their power supply is unplugged.

Are these the same speakers that you used previously? You didn't indicate that you changed speakers. If they're new too, that could be the issue. Going from powered to unpowered speakers can make a huge difference, too.
(Edited)
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Susan Brecht

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Thank you so much for the suggestions. I am going to get some external speakers and try them. The only thing is, a person to whom I sent the recordings also complained about the sound, saying she also noticed a difference from ones I sent a few months ago. 
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Brian Nystrom

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I suspect that you'll like having "real" speakers better. That said, it sounds like you may have a different problem.

Check the volume level on the soundtrack. Assuming that it's all on one track in Camtasia, it's easy to select the whole track and raise the volume. Just don't raise it so much that the waveform starts to go off the top of the track.

If you have problems with inconsistent sound levels within the sound track, there's a free program available call The Levelator that makes volume leveling as simple as it could possibly be. It performs that one function well and I've been happy with the results I've gotten from it. Audacity is a much more feature-rich freebie, but it's somewhat more involved to do volume leveling with it.
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kdwalkerjr

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Just so others see this - I'm having the same issue and I don't think it's the speakers. I'm using Camtasia 2018.0.7 and today had a client complain that the audio was too quiet. I have mixed and edited on my system for years using my PreSonus studio monitors.

Sure enough, I imported the produced video back into Camtasia and the waveform was WAY low. While editing it wasn't that way.

I record with a PreSonus AudioBox USB through a series of audio processors for my voiceovers. I constantly have to boost my audio by 200% when editing with Camtasia (unlike Audition) because it does not let me get the audio level up when recording. I'm a 25+ year engineer and I have no issues getting the recording levels to where I want in any other software I use. Camtasia does not seem to like these USB interfaces.

I digress, after boosting audio by 200% the waveform is where it should be. However, after producing the same video I can import the produced video and see that the waveform is indeed back down to half of what it was during editing.

The result is that while editing everything sounds fine. When listening to the produced video however, it is much quieter.
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Joe Morgan

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My first thought is that tech support may be the best equipped to resolve this.

My second thought is. I’m wondering if when you updated to 2018.0 .7 that this created the problem? If you’re uncertain when you updated. You could open your control panel under the program uninstall menu. Provided the menu shows program install dates. I know mine does, but I can’t remember if they do that by default, or if I added them to the menu. If so, It will indicate what date the current version was installed.

If it is the update judging by the date. The quick and easy fix would be to roll back to the previous version. But it’s also a short-term fix. Not resolving the underlying issue.

I’m running 2018.0.5, so I can’t compare notes with you.

It could be a driver issue or something along that line. But if your other programs aren’t giving you any trouble, that seems unlikely.

Tech support’s response times are pretty quick in my experience. And it never hurts to open a ticket, even if you resolve it on your own. Can’t hurt to get the ball rolling.

That’s all I got, regards, Joe

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