audio quality greatly reduced after production

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I've seen this question before and there seems to be no resolution or answer that satisfies. In my case im using CAMTASIA STUDIO 8 on a PC. I successfully capture videos and audio clips from Youtube and can manipulate them in the software quite well. The video and audio quality during this process is best quality. However, after production and sharing and uploading to Screencast or youtube, the audio degrades to a very poor tinny sound making the end result quite painful to listen to. The video quality appears unaltered.

I have been quite pleased with Camtasia studio 8 during the trial period. Some frustrating learning curves but after figuring some things out trial and error I think this is a wonderful product. However, if I cannot resolve the audio issue I'm afraid I cannot see purchasing the software. This is very frustrating and I would very much like to solve this audio quality issue as I have more projects im anxious to get started on.

If anyone has any advice or solution please do post. thanks for reading
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David L

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  • frustrated

Posted 7 years ago

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Logan S.

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Hey David,

Do you have a link to one of the videos you have produced out that I could see? Thanks!
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David L

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Did you get my email or do you need a response in this forum?
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Logan S.

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Hey David, I haven't received any emails. L.Schultz at techsmith dot com.
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David L

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Just sent to your email. Hope you get that. I'll check back later. thanks
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Logan S.

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Got it, David. I'll take a look at this first thing in the morning.
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Kyle Wilson

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Same problem here, I used a built in microphone with Jing on a Mac. I know what built in mics sound like and this is way worse. Could it be related to the firewire audio interface I had plugged in?
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chris

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Same problem here- the original AVI video has clear, high quality sound, the Camtassia exported video has unusably bad (for a music video) sound quality. Any suggestions? thanks
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Kelly Shafer Lucas

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Same here. It started with Camtasia 8. I bought 3 different headsets in an attempt to make it better. I adjust audio by increasing loudness during production process. But something just is not right.

I've been producing my videos using "custom production" --> "html5 mp4/flash" option. I upload my videos to my web sites (for my online classes that I sell), and the audio is just .... not what it use to be and not what it should be.

I also purchased a new computer and it made no difference!!!
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Fred Grover, Champion

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Well I am not sure but I can say if you are trying to record videos that are online already like from YouTube and other video sharing sites that the audio will not probably be the best as the original audio when uploaded to these sites are compressed and not a lossy codec like a .wav

That being said if you are recording those and then re-producing using Camtasia Studio you might get different results as you would be trying to produce a most likey .mp3 and when doing that it would be double compressing the audio which can lead to bad audio. That has nothing to do with Camtasia Studio but where you have gotten the original audio from. Audio can be a thing to learn and is not always the best quality depending on your setup and what you are trying to do. If you are just recording your own audio without trying to record an online video then let me know your steps or upload a short video for everyone to see and suggest some more ideas. I record music for myself and small bands and my own screencast but always do a sound check first before wasting a lot of time recording and then finding out it did not sound good. Just a few suggestions here for you all. I hope it helps.
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Kelly Shafer Lucas

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I have a specific purpose and goal when I use camtasia: I use it to create video lessons that teach Web Design and have been doing so since Camtasia 5 (4-5 years now) I found that a decent headset and mic was all I ever needed.

My process is this:

1. Video Lessons that will be created for Online use: I open my design software, and record the screen and narration at the same time. I keep my videos 5-10 in length.

2. When finished creating each video, I briefly review to make sure I didn't forget to turn on the audio or make sure I chose my usb headset and not the built in mic, and other general quality issues.

3. I then save the camrec file and immediately send to Camtasis for editing. I at least put it on the timeline.

4. I repeat steps 1-3 until I have 3 videos sitting on my time line.

5. I remove all but 1 video from the time line, view it, make necessary edits, add then add the intro/title page so it includes video title name etc. I add 1 transition in, 1 transition out, and the actual video begins.

6. Now I'm ready to produce the .camrec file into a video format for use on the web.

7. Click "Produce and Share" - I choose "Custom Production Settings" then click NEXT,

8. Now I choose the Recommended MP4-Flash-HTML5 production setting. Click next.

9. Choose my player options etc. Click Next.

10. For video options, I do create an html file in addition to everything else. Click Next.

11. I name the file, choose my folder, and click ok to produce.

I;ve used this process for 4-5 years now, of course the steps above are done in Camtasia 8. Camtasia 8 made changes to the production settings in response to the many changes in technology like the introduction of HTML5 and explosion of many different device types and sizes.

The one thing I did not mention above is during editing, I increase volume by clicking Volume up until I can hear without struggling. This has helped some.

But the main problem remains, the volume is too low, and not as good as previous versions of camtasia.

I've gone over my computer's audio settings, devices, and so on. Everything works
I've gone through several different headsets to try to improve audio. Quite frankly, in previous versions of camtasia (like 5, 6, 7) all you needed was a usb headset/mic and quality was so good there was never a reason to spend a lot of money on a usb.

Now, I have a two more things to try..... I am going to reinstall Camstasia 7, record a video lesson and produce it then see if that makes a difference.

The other thing I am trying ... A new Computer. I ordered a new one recently and it will be here in a week.

I would like to say that one nice improvement is that when I upload videos to Youtube, they no longer get all distorted and dont' lose quality like they had in the past.

I need some time to list the places you watch certain videos.

Anyway, if anyone has any suggestions, I'm hoping maybe a new computer will help?? But I'm not holding my breath.
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Kelly Shafer Lucas

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You know what? I just realized I may not be in the correct thread. I do not record existing video or audio. I make all mine from "scratch".... yet, I still notice a decrease in quality. So don't kick me out!
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Fred Grover, Champion

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Why would they kick you out. It is a question and that is what this is here for. All users can try to help each other and if it is to technical then TechSmith Support tickets work great. Occasionally the TechSmith Employees or should I say most of the time one or more of them jump in here to try and help too. This seems like strange behavior as I do make my videos that way and the audio seems alright. Could you tell us what Microphone you are using and the Windows Settings and if you are adjusting the Audio from the Slider in the Camtasia Studio Recorder and seeing any movement on the bar at all. A video might even be helpful if you can make one to show and give us a link to look at. Thanks for posting and let us know.
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Kelly Mullins, TechSmith Employee & Helper

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Hello,

We are asking for your assistance to help us identify issues people are having with audio (in a more structured way than these forum posts).

We have begun an in-depth study of audio devices and / or audio software used in conjunction with Camtasia Studio 8.x or Camtasia for Mac 2.x in order to detect and better understand issues and conflicts customers are experiencing with our software.

If you are willing, we have created a short form for you to fill out (one form per audio device or audio software program) to let us know if your audio software or hardware is conflicting / not working with Camtasia or if it is working as expected.

You may fill out the form here:

https://docs.google.com/forms/d/106Ty...

Thank you so much! We appreciate you taking the time to help us identify any audio software or hardware that might be causing issues when creating Camtasia video projects.

Kelly Mullins
Technical Preview Program Coordinator
User Assistance Group
TechSmith
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Jason Saeler

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Same problem here, audio is messed up in conversion. I can take video from multiple file types all with perfect audio and the MP4 video is fine, but the audio renders as metallic crap.

Anyone find a solution? Didn't have this problem before updating. Two updates ago the video was jacked but audio was fine. Older version of studio didn't have any problems.
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Bruce

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Same audio problem here - audio breaks up after rendering - I record with a high-quality AKG mic and leave lots of signal headroom - sounds perfect via playback and while editing THEN I render and the audio sounds crappy no matter how I tweak the "share video" adjustments

the rendered signal sounds like it is distorting/breaking up

this did not happen with Camtasia 7 - I know - I've compared Cam 7 audio files to Cam 8 audio files - no comparison - Cam 7 was perfect

Please offer a fix - I have clients waiting - thanks - Bruce
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Peter Fernandez

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I've had the same problem with Camtasia audio. Imported video audio becomes extremely horribly tinny.. Here's what I've been doing to work around the issue. I've been using Format Factory to create an MP3 audio file from the master video (MP4) rec. In Camtasia 8, I import the video, separate the audio and video and replace the audio with the MP3 file extracted from the original video through Format Factory.
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nick vanderheyden

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The thread referenced below solved it for me.  I simply extracted the audio from my original .MP4 with Pazera (free - http://download.cnet.com/Pazera-Free-Audio-Extractor/3000-2140_4-10820817.html)

Then opened the new audio-only file in Audacity (also free - http://audacity.sourceforge.net/).

Changed the bit rate to 44100 (hz) (which was previously at 8000 (hz) and exported: File>Export

(to .wav)

Then I was able to re-import the new audio file in 44100 hz with the original sound quality.  BOOM.  Such a stupid bug... but this is your fix if it's a bit rate issue. 

https://support.techsmith.com/entries/22881167-Camtasia-Studio-WAV-file-sound-quality-degraded-in-Camtasia-Studio-compared-to-other-media-players
(Edited)
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Yen Guy

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I created a video with the preset settings and uploaded it to Youtube. My voice sounds garbled. I have a fast computer with 4 gigs of ram. Can someone tell me what the problem may be? 

https://www.youtube.com/watch?v=N1VT8kIueXA
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Daniel

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I am having the same problem. I just purchased the software several weeks ago to develop online video tutorials. I managed to get two done and not the sound is so choppy and and the hum is so loud that I can't use the material that I created. It is frustrating because it took me hours to set everything for the presentation, only to have to do it all over again. I am using a Dynex USB mic and headset (new) which worked fine unitl I updated vs. 8.

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K Uemura

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So after 10-months, no fix? No way! I am on trial-out but took so much effort to make the vid. What are the other apps out there for Win7?
(Edited)
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Fred Grover, Champion

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I can verify that I also have problems with the sound when recording a video. My situation is that when I set the slider to all the way up and on my Windows 7 Sound settings it still comes out with a slight hum and the volume is still low. I have even used my Mixer Board with a USB Interface Soundcard with the Audio Gain Levels set up to where it registers correctly on the levels on the Mixer alright but if you go to high gets distorted which is normal. I also tried recording the audio into a Roland R-05 Digital Recorder from the Mixer Output instead of the software and it sounded great with correct audio levels. But, when imported into CS 8.3 and Produced or played back in the preview the Audio seems to be a lot lower. So this is something in my opinion that needs to be addressed and fixed or at least looked into. The audio for Camtasia Studio needs some work for better sound quality and better adjustments other than a slider. Maybe a Level Meter like in professional audio recording software to be implemented.

I hope TechSmith is looking into this problem and provides some insights on what they might be doing to fix this solution. I am not complaining as this software is great for making tutorials, etc. but, it does lack slightly on the audio options and with some work around I can make the audio sound great and get the correct audio levels but I do not feel we should have to take all the extra steps in doing this. Just to add this when I use Adobe Audtion, Audacity or any other Pro Audio Software and Record my Audio I too do not experience this problem.

So TechSmith are you working or have any plans in the making to fix this issue. Please let us know as I know there have been several users with the same problem(s) and requests for awhile now. Thanks and I would like to say that I enjoy and use these Programs on a daily basis and feel that your software is the top of the game other than the audio options. Just my 2 cents worth here to add to the request and help in letting you know about the problem(s). I hope it helps.
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Liz Leblanc

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Tech smith . you asked earlier for people to fill out a survey to assist in learning about this prob and trying to fix it....that was over 6 months ago....what have you learnt since then to help us with this issue
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Fred Grover, Champion

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Liz I do not work for them but hope to get an answer back from them too.
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ms

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I reported this problem and the solution to a TS engineer over 6 months ago. I understood from the reply they were to implement the fix in the next update. There have been two uodates since then!
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ms

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It relates to the stereo panning law.
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Liz Leblanc

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Any recommendations as to where I should set the slider that Fred mentioned?  I had been setting it at 3/4 and some of my recordings were ok with the audio and others weren't so good and had a windy background noise.  Still cant figure it out


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Fred Grover, Champion

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Liz what kind of Mic are you using and the sliders I am referring to are inside of Camtasia Studio 8 Recorder under the Audio Tab. What I am saying is after selecting your Audio Device (Mic) then you can slide the Level Meter to the Right of that to where it sounds good. This is something I just do a quick recording of with audio and then delete so I can listen to the playback sound of the audio. The windy background noise can be a multiple of things. But, the most common are where are you recording at and what is the noise in the background you can hear in the place of recording. It could also be from your computer's cooling fan or other internal components. Are you using a Laptop or Desktop and a USB Mic. If not using a USB Mic I would recommend getting one as they can help in eliminating or reducing these types of noises.

Hope this helps and let us know. Thanks for posting.
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robert

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Hi all. This may help some people.

I've discovered that Camtasia struggles with importing audio sampled at over 44.1kHz. If you're using any modern camera equipment, chances are that it records at 48kHz.

The solution is to convert anything containing audio before importing. For video, I use the free Handbrake program (http://handbrake.fr/downloads.php) and for audio I use Audacity, also free (http://audacity.sourceforge.net/download/)

It's pretty poor that Camtasia can't cope with this, and I'd hope it would be fixed soon.


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Paul Colaianni

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That did not help Robert. I got my audio down to 22Khz and it still sounded tinny and crappy after production. Maybe there's an extra step you're taking... but Camtasia is kinda useless until this gets fixed (I produce videos talking about audio quality, so tinny sound in my videos gives me a bad rep).

(Edited)
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theaquarian1

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Convert your audio to 44.1, 16 bit, mono, uncompressed WAV.  It doesn't seem like this elementary software can handle anything else.  Audacity is free.
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Paul Colaianni

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That's great advice... but then you have to marry the audio back with the video. If you do that in Camtasia, it comes our tinny again. There's something else going on, at least with mine. 
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Fred Grover, Champion

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I can say when I use my Logitech USB Headset/Mic H390 it comes out sounding tinny also. When I render it the sound quality is lower than the preview. Not sure what is making this happen but I hope to see more audio updates from TechSmith in the near future for this audio problem and requests for audio features that have been around for awhile now. Just my input and views here.
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markelwinsmith

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So nobody actually knows what the problem is, or even a workaround for it?

My own experiments with Audacity are not helping.  Tinny sound after production; sounds fine pre-production.
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Kevin Mojek, Employee

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I'd like to take a look at your audio and/or project files. Could you open a ticket with our tech support department? Here's the link: https://support.techsmith.com/anonymous_requests/new


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Brian

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same problem here, get a tinny sound after creating HD/Mp4 file... i ended up going back to after effects to use and screenr