Audio through a USB microphone not making a sound

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Hi, I purchased a microphone (Audio-Technica ATR2100-USB) to record my steps in Word using Snag-IT. I have 4 Word environments (2003, 2007, 2010 & 2013). I have set up the microphone per the instructions from the manufacturer, however, when I click on the Video button in Snag-It, the microphone will not work in any of the Word environments. Is there something in the Snag-It software that needs to be activated in order for the microphone to work? I have been in touch with the microphone manufacturer trying to troubleshoot the issue but to no avail. Can you help me?
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Formosa 1

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Posted 6 years ago

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