Camtasia Videos no longer Autoplay

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  • Updated 2 months ago
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Hello and hopefully you can help,

My older videos created with earlier versions of Camtasia (Pre Camtasia Studio 8.1.2) will automatically play in the current Chrome and FireFox browsers all the time.  

Now, using Camtasia Studio 8.1.2 and Camtasia 2018, the videos will not automatically play in the current version Chrome and FireFox browsers. Very Frustrating..........

I have a feeling it has to do with HTML 5 but not sure.

Please assist and I look forward to hearing back from you.
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patrick

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Posted 2 months ago

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kayakman, Champion

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this is a convoluted issue

based on my own experiences, the issue is probably due to how current browsers treat videos that are set to autoplay

it seems that Chrome now defaults to a no autoplay configuration, unless overridden by the viewer [a Chrome setting]  I too have found that many earlier Camtasia [with player] productions, produced so as to autoplay, will no longer autoplay

as a consequence, I have had to redo [produce again] many hundreds of older videos, now in Camtasia 2019.  I only set these new productions to pause at start so as not to cause confusing issues with most viewers

Chrome and Edge seem to handle these differently; and videos set to not pause at start will still autoplay, in Chrome, if hosted on my own website, but only when the video is launched by a hotspot in another video on that web site

screencast.com also seems to still honor autoplay videos

perhaps someone at TechSmith could provide more definitive info ...

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Joe Morgan

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Many I-phone users started complaining about auto start videos/ads/etc.

Rightfully so. If you've got a limited bandwidth phone service. Auto play videos can eat into your available minutes.

I support browsers who have moved to block auto play. For more reasons than just that.

However, you should be able to turn on the feature if desired.
I think auto play should be set to off by default.
 
Regards,Joe
(Edited)
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patrick

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Hi Joe,

Thank you for your assistance.

However, I create training videos for our CAD/CAM customers and post to a webpage.
The webpage contains a list of hyperlinks directing to the training videos provided by Camtasia.

All of my older training videos created with earlier versions of Camtasia, play automatically, 100% all of time on current Google and FireFox browsers.

100%, all the time, automatically start playing on current browsers.
This is what I ultimately want.

Now, customers have to click the hyperlink and click the play button for all videos created using newer versions of Camtasia. However, older videos start playing automatically when the customer clicks on the hyperlink.

So I am trying to find out why older videos automatically play while new videos don't automatically play (using the exact same, current browsers).

I understand why browsers would want to stop autoplay to save bandwidth. But my question is why do older videos still automatically play and newer videos don't automatically play.

Thanks again
(Edited)
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Joe Morgan

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Well, I would have to defer to tech support on that.
Camtasia 2018 is still supported, I suggest you submit a ticket.
This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

If your website is being hosted by a provider, you might want to contact them as well.

Regards,Joe