Autosave missing in Snagit

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  • Updated 8 months ago
When you download a trial of Snagit it not autosave the image captures? Looking for images from last few days, not there in autosave folder
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murali.lakshman

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Posted 8 months ago

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Rick Stone

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Did you look in SnagIt's library?

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Luke Griffioen, Employee

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Hi,

The trial version should save all of your image captures. Do they show up if you open the Library in Snagit?

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murali.lakshman

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Looked in Library and autosave folder.. nothing there.. I have used Snagit for a while on my old machine, never ran into this issue. Wondering if this is a function of a trial version. Really disappointing.
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Luke Griffioen, Employee

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I'm so sorry about the missing captures! The trial doesn't have any restrictions like this, so something else is going on here. I would recommend opening a ticket with our Tech Support team so they can help you look into this. It's possible the captures are in a different folder than you're expecting. Did you ever change the location of your autosave folder?
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murali.lakshman

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Its a new laptop, searched unlikely to have too many other places to go. searched for it.. I think the default configuration preferences in the new version have changed for the worse..