Autoscroll does not work with Firefox 3.6

  • 15
  • Problem
  • Updated 9 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Updated info: http://feedback.techsmith.com/techsmith/topics/where_is_the_firefox_extension_for_snagit_for_windows

Autoscroll does not work with Firefox 3.6. It used to work in Firefox 3.5.7
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Olduwan

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  • frustrated

Posted 10 years ago

  • 15
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Nick Herber, Technical Support & IT Manager

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Official Response
Hello and good afternoon.

One important factor is the version of Snagit you are using. When FireFox updated to version 3.6 it did break our ability to scroll in older versions of Snagit. However, we did come out with a patch for version 9.1.3. More information on this issue, as well as potential workarounds and the patch for version 9 users can be found here:

http://techsmith.custhelp.com/app/ans...

Now, I have seen a different version of this issue present itself using Snagit 10. It's not because of the browser version, but generally due to an addin that's been installed. I've seen it most often with IE Tab addins and Delicious Bookmarks, but there plenty of others that change the browser environment in such a way that we cannot scroll properly. Disabling the problematic addin generally resolves the issue. The 4 scrolling work around types shown in the article link above will usually still work as well, regardless of the addins.

Lastly if you are using Snagit for Mac, you may need to uninstall and reinstall our FireFox extension.

I hope that helps!