I expect a good solution. Ordering products is to much hassle at TechSmith.
Hello, sorry to hear of difficulties. They've done alright by me for at least 10 years. My experience with TechSmith orders, upgrades and updates has always been pretty straight forward.
Is it possible that the product license code is in a spam folder on your side somewhere? Did you ask that it be re-sent? Is there a question about the payment that they haven't released a code for you?
Sorry to hear of the troubles with receiving your software key, hopefully I can look into things for you.
First, did you purchase the software through our direct store (http://shop.techsmith.com/store/techsm/DisplayHomePage)? If you did were you logged into your TechSmith account when you placed the order? I did a quick search of our system and was unable to locate any orders placed by "Luis Roman" and I also ran a search through our system for the email address that you have used to post here in our forums; the result is the same as you are not in our system. If you purchased through a 3rd party vendor then we would not have record of the sale. If you purchased it directly through our store then you would
have been provided with a PO number or order ID (which should also be available via your banking institution); do you have that information available?
I'm sorry you are having trouble!
Since last Friday was an American holiday, TechSmith is closed for the long weekend. However, we can help you clear this up on Monday morning.
As Robert has requested, please gather all of your information together that was used to make the sale such as the name used, email addresses, PO or Order ID, etc. This will all be needed to help.
Can you also check the link Robert gave you to ensure you made the purchase through our store?
Since the name listed here doesn't appear in our records, and our CS team doesn't have you as paying through our store, it seems like you might have purchased elsewhere. If that is the case, you will need to go back to that location and ask them for your key.
Do you have the link to the place where you purchased?
Are you able to still use the trial version of the software until we get this sorted?
I'm sorry you are having trouble.
Is this your first install and purchase? If so, you were sent an email that had your key and account information in it.
Would you please check your email?
If it is a reinstall, you can use the key lookup service to get your existing key.