Best way to remove old SnagIt app, after installing new?

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  • Updated 2 weeks ago
Please add another step to your installation instructions, telling us your recommendation for removing the old SnagIt app AFTER we have installed a new version. If I leave the old app in my Applications (or Programs) folder, the OS has a tendency to open the old version. Should I just drag the icon old app's icon to the trash, or do you suggest somehting more sophisticated to clear out old no-longer-needed (non-obvious) supporting files that can lurk in my filesystem for years?

Reference: https://support.techsmith.com/hc/en-us/articles/203732358-Snagit-Mac-Install-the-Software
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ricksevans

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Posted 2 weeks ago

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Luke Griffioen, Employee

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Hi,

On the mac side, moving the old app to the trash will stop the system from trying to open that one. If you're concerned about disk space/clutter, you can remove old versions off application data by going to

~/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/

and removing all except Snagit 2019 (or 2018 if you're on that version).
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ricksevans

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Exactly what I was looking for. Consider adding this to your installation instructions.
---
FYI: inside the above mentioned Snagit 2019 folder, I found files will all the same names as all the files at the same level as that folder. So I assume deleting the outer files will have no effect on Snagit 2019. But I acknowledge the other comment, that there may be reasons for keeping older versions around. Thanks everyone.
(Edited)
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Luke Griffioen, Employee

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Hi,

The files outside of the Snagit 2019 folder are from Snagit 4, so if you no longer have 4 installed, then they would be save to delete.
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jasons

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Revo uninstaller is probabaly one of the best.
https://www.revouninstaller.com/

It’s what I  use.




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george

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I'm guessing you have the Mac version. I have Windows 10, and as you indicate, the shortcuts can pull up an old version.

There are ways round this in Windows. One is to delete only the shortcuts, not the actual application.  When you then install the new, these shortcuts will be re-created and point to the latest version.

Or, you can simply select Properties of the Shortcuts and re-point them.

However, my favorite is to uncheck the option to load Snagit at Startup.  I can then run the version I want manually for all the time it takes.

As many list members will confirm, Snagit's features often change for the worse.  In my own case, I use Version 10 when I need to get text from Scrolling lists, which is far easier, and much quicker than the method now used.

So don't be too hasty in getting rid of older versions until you are 100% happy with the new.
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SactoBob

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Revo Uninstaller is just for Windows. And it has a good reputation.  

The bad news:  As a long time Mac support guy, however, I recommend strictly avoiding equivalent Mac products. Users use them then end up calling support people due to the mess the removal product has caused. 

The good news: Simply trashing the old app results in trouble free operations of the newer version -- most of the time. In the small percentage of cases where problems arise, it is most often due to conflicts between preference files associated with the multiple versions. (Windows FYI: Pref files are where an app's settings are stored.) And again usually, trashing both preference files and restarting an app solves the problem because the app builds a new preference file upon starting when it doesn't find a current one.
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pjonesCET

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The safest Uninstaller App that also does  things such as remove cache files.  And so is CleanMyMacX.