Beware of malware infections when screen sharing

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  • Updated 5 months ago
Sorry to say I picked up malware after a screen sharing session with Camtasia help. The malware put a microphone icon on the desktop that recorded all that was said. I couldn't access the internet. I called Mac help; I needed another computer to download malwarebytes, didn't have one. I took my Macbook pro into the genius bar, thank goodness I had a recent backup. Furthermore, the hacker was able to leave the following in the annotation I was writing "Nice seven minute F... was it." I could not get through to Techsmith help, I left a call back number, but so far I have heard nothing. So BEWARE of screen sharing sessions. The main problem I was having was many files were missing when I opened a particular file. Going back in Time Machine didn't work, it seemed to take the problem back in time, all previous files in my project were infected too. In the future, I'll stop saving to the Cloud until I finish my project. I'll see if that helps.
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Brian McCarthy

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Posted 5 months ago

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Robert R., Online Community Admin

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Hi Brian;

Sorry to hear of the struggles here; it's certainly not the intended behavior when we remotely support users. I've done a little poking around and cannot find any other instances where one of our remotely-assisted users on Mac have had this issue so I was wondering if you'd be open to discussing this more offline? We'd like to understand a bit more about it.

Note, if other Mac users are experiencing this, please contact me directly at r.risdon@techsmith.com

-Robert