Bizarre audio export bug in Camtasia 2018

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  • Updated 4 months ago
I tend to do multiple takes of videos I record for a course I'm creating. If I mess up a word in one take, odds are that I pronounced it correctly in another one, so I align each one, listen to them both by turning off one of the two tracks, and mark the glitches. Then I choose the overall best track and extract the better pronunciation of any glitchy words from the other track.  

To avoid having to include both video files in the project, I've been extracting the audio from the MP4. It occurred to me that I could, instead, highlight the word I want to extract in Camtasia and produce that section as audio only, leaving the bogus track still turned off.

However, though Camtasia is smart enough to correctly produce the audio and video correctly when there are hidden tracks, when I tell it to extract only the audio, it combines the audio from the non-hidden track with the audio from the hidden track. 

This is not a terrible bug, and it's easy to work around, but it's a stupid, careless implementation error.

If anyone using a more recent version is curious and wants to test this, I'd be interested in seeing if this incorrect behavior is still present in 2019 or 2020.

Thanks,

David
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David Bookbinder

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  • Annoyed (again)

Posted 4 months ago

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Clint Hoagland, Employee

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Hi David,

I was unable to reproduce this in 2018 (or 2020). I may be misunderstanding something.
  1. I added sounds to two different tracks
  2. I hid one of those tracks
  3. I export to WAV via the Export Audio Only... menu option
For me this results in the hidden track's audio not being present in the resulting .wav file:


Are you experiencing something different with those steps, or did I misunderstand the steps?
Thanks!

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David Bookbinder

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What I did was:

1. Add an MP4 file with video/audio to track 1
2. Add a similar MP4 file with video/audio to track 2
3. Hide track 2
4. Use the red and green markers to select a short phrase on the non-hidden track
5. Use Produce Timeline Selection as... and select M4A - audio only

What I should get is the sound from only the non-hidden track, but what I do get is the sound from both tracks, combined. If, on the other hand, I Produce Timeline Selection as and select the MP4 option, I get the video and audio from only the non-hidden track.

Using Export Audio only, as I recall, ignores the selection and exports the whole track.

I can, of course, either export the whole audio and then make the selection or export audio/video and then strip the video... but I shouldn't have to. It's another careless bug.
(Edited)
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Clint Hoagland, Employee

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Interesting: this reproduces if you do the timeline selection and then export to m4a but not in the Export Audio Only path. Thanks for the report, I'll get it written up.
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David Bookbinder

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Thanks for paying attention to this. I've found that reporting bugs to tech support usually gets me the "I'm sorry you're having trouble with Camtasia. Have you tried..." followed by the same set of workarounds. What's the best way to report a reproducible bug to TechSmith? 
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Robert R., Online Community Admin

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Hi David;

Opening a ticket and speaking with Technical Support is still the method to reporting bugs; once Support has been notified and they have looked into steps to duplicate, ensure there are no conflicts with the media, other applications or hardware (including drivers), and followed through with your traditional troubleshooting, we log that information and report it regularly back to development. By using Support as the central location for user-submitted bugs we can narrow down what is actually a bug and what is related to other factors (note that those other factors may be backlogged for future development) so we can best focus development time on a mix of features and bug fixes; the more that people are reporting bugs and following through with troubleshooting with Support the more data (and weight) we have on addressing issues. While workarounds are never the end-goal, they do often work from a Support perspective, in getting the user up and running and successful with the product (which is Support's primary goal; to ensure you can be successful in the wake of shortcomings or bugs).

Note that in order for Support to accurately report issues to our development teams we do need to go through the troubleshooting process.

You're welcome to reach out to me directly if you have issues/concerns with our Support team (or for anything really) at r.risdon@techsmith.com 

Thanks!

-Robert 
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David Bookbinder

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Thanks for  your response. I've sent you an email detailing my experiences with support and with Camtasia.
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reginaldsautter6

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I’m going to start out this review by saying that most of my screen recording (about 95%) is done on a Mac, so when I switch over to PC to do the 5% of recording that I do on Windows, I need my screen recording application to be excellent quality krogerfeedback survey
(Edited)