black bar across bottom of MP4.

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I made a vdeop. The entire bottom half of the web page I'm displaying it in or in a tool explicitly for MP4s, is black. I haven't added cpations add captions yet, which come out weird n VIemo or Youtube, but I need to solve this first. I assume it is a production setting but I don't which one. Any suggestions? Thanks.
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kennethlitwak

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Posted 5 months ago

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kennethlitwak

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This is in Camtasia 9 on Windows 10 Pro.

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Muscle Whisperer

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I had a similar problem, caused by the inclusion of an annotation in a group.
Tech Support said they knew about the problem, and had no answer and no solution for me.
I was told not to use boxes in a grouped object.
That was one year ago, and every time I try to put a box into a grouped object I also get a black bar on the bottom of the screen.
Good luck, I'll be interested if someone has a solution
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kennethlitwak

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Thanks for your response. That's more than I'm trying to do. Sorry it's not working for you either.
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Rick Stone

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If you click at the top of the canvas area and choose Project Settings... and change the Canvas Color does the black box change to match that color you selected?
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David B. Demyan

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Further to Rick's question: Likely your video clips are misaligned on the canvas. This may be a little too much operational detail, but I find new users routinely need this type of guidance.

Here's a misaligned video on the canvas. I changed the canvas color to pink in Properties to illustrate the point. The black border around the video is off-campus. In your video, the pink areas would display black in the produced video. To fix it, pull a handle on the corner of the video to completely fill and cover the canvas. Avoid distorting the dimensions--they should remain the same as you resize.



Check to ensure the edges of your movie clips snap to the edges of the canvas.
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kayakman, Champion

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another thing to try ...

if the bars show in the project{?}, then in project setting, select [for canvas] "fit"

any help?
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kennethlitwak

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I chose "fit." I am wondering if it is a problem that in the production settings, my video size is 1280x720 but the embed size is 852x480. I tried to change the latter but Camtasia would not allow it. Is this a problem/ It might be that what I'm getting is a video created at the embed size. What do you think? Thanks.
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kennethlitwak

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I tried a different canvas color. Now, the bottom half of ht3e screen is blue. Clearly, the visible video is far too small for what it is being shown on.
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kayakman, Champion

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then zoom up the media to fill/fit the canvas
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kayakman, Champion

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the "embed size" usually comes into play when you produce to MP4 with smart player; the embed size is the size the video will play, in a browser, when the video is launched using the xxx.html file; if you go "full screen", the media should show at whatever size produced

if you launch using the xxx_player.html file, the video should start playing at near full screen

from what you're describing, sounds like the media is not centered in the canvas

could you post a screenshot of the project, at ctl-shift-7 timeline zoom, so we can see the timeline and canvas in the editor?
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kennethlitwak

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Okay, here is a screen shot.I did press ctrl-shift-7. It wasn't apparent to me that it had done much here is the screen shot. I hope itshows what I need to do. Fit on m system seems t0 be 27%. Thanks.
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kayakman, Champion

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thanks for the screenshot

since you have the playhead at t=0, it seems that your content there has something like a spotlight annotation applied? I can see text bleeding through the bottom bar?

also, the right side of project shows just a little more than 1 minute of timeline; ctl-shift-7 should show the entire 4 min + project; can you double check?

it would also help if you set all tracks at min height so we can see them all?  maybe re-post the corrected screenshot?
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kennethlitwak

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I did not see that  ctrl-shft-7 did anything but I tried it several times. I minimized the timeline and the tracks. I have not had this specific problem ever before. The words that look like they are bleeding through are the web page footer.I don't know if this problemm has something to do with how much of the screen I captured. The first five seconds are a static jpeg that serves as a video bumper. I hope this helps some. Thanks.
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kayakman, Champion

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OK; your editor UI looks weird to me; are you using Camtasia for Windows?  or MAC?

and the canvas looks square; what are your project settings set to?
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kennethlitwak

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Kayakman,

   I am using Camtasia on Windows 10 Professional. I am attaching a screen shot of my project settings. I saw something in Camtasia at one time that mademe believe that a 1280p width was the best for something that would be on the web. The videos I make are all on our library's website.  I also use custom screen settings by getting as much of the screen as possible. That might be the wrong approach. I also usually record with some sort of screen magnifier, either ZoomTest, set at 1.2x magnification or Windows 10 magnifier at 200%. My understanding is that Camtasia should see the actual seen, not the magnified one. Is that incorrect? If I recall correctly, I did not use magnification for this fifth attempt at this one video. Thanks. Perhaps what I need is a better understanding of how much screen to capture (I don';t need the footer, which shows up in this video nor the tabs or the task bar, which i have at the top of my screen, the project editing dimensions, and the produciotn settings.

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kayakman, Champion

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you didn't say what your screen size is?  best practice is to capture full screen [or near full screen, just cutting off the task bar, if it's on bottom]

it's possible your magnifier is causing issues; try not using it

perhaps try a quick test ...

do a full screen capture with recorder [no mag]; use that capture in a new Camtasia project where project settings are at capture dimensions; produce to MP4 w/smartplayer at capture dimensions

does that work OK? [no bars?]
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kennethlitwak

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I made a short video with no audio at 1280 x 768. My screen display's resolution size is 1280 x 768, and I produced this video at that size. I don't see the black bar. Not sure what's different.

While I'm talking about the screen, though, I want to know why every single video I'e ever made with Camtasia fades into an ever-darker gray toward the bottom. Dark force energy?

    I presume that the only way to fix my real video is to do it again like Bummer. Thanks.
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kayakman, Champion

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can't address the gray issue for sure; suggest you contact tech support; but it looks like the gray is caused by the player [controls] you're using to display the video?

my guess is that your "black bars" were caused by a miss-match between clip dimensions and project/editing dimensions, and even perhaps having the clip not centered in the canvas [something that's easy to do accidentally]
(Edited)
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Rick Stone

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I totally agree with the gradient being there for contrasting the player controls.
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kennethlitwak

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I just tested the video with a different player. It looks fine. It is the built-in Windows movie and tv player that is responsible for the gray. I gues I'm doing the video over again. So, is there a handy list of configuration settings I should deal with before making another video?

    However, that brings to a related topic. I have read in this forum by both those who record audio and video at the same time and those who record the audio outside of Camtasis, such as using Audacity., What, exactly, is the problem with recording the audio later/separately from the video? What format should the audio be in? I think that fixing the audio in Audacity would be much easier than trying to fix it in Camtasia. Thanks.


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Muscle Whisperer

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Kenneth, I was also confused for a while about the gray shade - it has everything to do with where you hover your mouse in Windows, and nothing to do with Camtasia. Other people viewing the video will not see the gray as long as they keep their mouse away from the window.

The problem with separate audio and video has to do with synchronizing the result (at least, for me). I record a lecturer using a video camera and lavalier (wireless, for those under 55) mic. I record the PowerPoint presentation on my laptop (that's the computer used, not the one provided in the lecture hall). But I record an audio channel there too.
When I produce the two in Camtasia, I use the laptop's audio to sync with my video recording. Then, before "Sharing" I silence the laptop audio. Keeping it active throughout the production ensures that I don't move one of the tracks inadvertently. Even if I don't, there's a split-second delay between the audio tracks by the end of an hour's lecture.
I don't use Audacity, because Camtasia's audio effects editing is sufficient for my needs.