Black screen on Windows 10 (Multi-Monitor)

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  • Problem
  • Updated 2 years ago
Sometimes, when I hit the capture button, my entire screens go black, except for my primary monitor. I have to hit Esc and move the app or windows I want to capture over to my primary monitor.

I am running 3 27" monitors on a Mac Pro

Do you think this is a Multi Monitor issue, or a video card issue?

I have read all the past reports about this and it seems its been going on for years. I see someone said to disable hardware acceleration on the video card.

This does not happen all the time.I can reboot and it will be fin for a while, but then it will start doing it again.

SnagIt version 12.4.1
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David Petree

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Posted 4 years ago

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Mark Maddock

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I have the same issue but it only started when I upgraded from Windows 7 Pro to Windows 10. 

Can anyone suggest a solutions?
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Joe Morgan

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Contact support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

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Regards, Joe