Black screen appears when trying to capture image? Was working fine. What's happened

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  • Updated 4 years ago
when I click on Capture from the Sun my screen goes black with only the Jing yellow lines showing and I cannot see the image I want to copy
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Healdi

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Posted 7 years ago

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Jim Iversen

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Bug...
When a user attempts to capture a scrolling screen capture of data which spans two or more visible collumns wide, the final capture image on teh right side is shifted up a line skewing data. Black box in lower right corner of image...
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GregoryMcDanielJr.

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I have a GREAT solution! I literally spent HOURS using Google and restating my search. I tried to update the driver for my video card and then, I tried to figure out why it wouldn't update properly. I spend countless hours messing with settings, reading, throwing stuff, and just plain loosing my marbles! Well, FINALLY, I found something about Zone Alarm (A security suite) and I transposed the idea and went into my Webroot settings and chose the correct option to allow access to Snagit. EUREKA! There was also an option for the other capture programs I tried. It works just fine! Ok, first I will explain. Webroot, Zone Alarm, and I'm sure Kaspersky, Norton, and other anti-virus programs block the use of Snagit and other capture program that try to take screenshot of website with vital info on them. For instance, anything you typed like email, bank account, google searches, or any site in general where you entered anything, will be unable to be captured. The reason for this, is to stop hackers from remotely taking a screen shot of lets say your Chase account information. If the hacker can take screenshots without your knowledge, they can get important info to do bad things with your account. So you have to find the setting to allow Snagit.exe or which ever program you use to allow the captures. Once done, you will be able to take screenshots again. YAY! I will explain how to do this in Webroot Secure Anywhere Complete. Keep in mind no matter which antivirus you use, there should be a way to do this. If you can't google search how, contact your manufacturer. Ok, here goes:
Steps:
1. Open Webroot Secure Anywhere Complete. (Use the desktop shortcut if that's easy or use Start>All Programs>Webroot SecureAnywhere folder>Webroot SecureAnywhere icon.)
2. Click the Identity and Privacy tab on left.
3. Click on the "View/Edit Applications" link.
4. Scroll until you see the name of your screen capture program. In my case its under "snagit32.exe in C:\program files (86)\techsmith\snagit 10".
5. In the three columns there are buttons you can choose. They are: "Protect" "Allow" or "Deny". In my case all my programs were selected as "Deny". Click on the bubble in the "Protect" column. Not sure what the difference between this column and "Allow" are, but I chose "Protect.
6. Click close when done.
7. Close Webroot, since you are done.
8. Check to see if it worked by trying the same page that went black before.
This should work. It sure did for me! I decided to share this post so I can save you all the hours of net digging I had to endure. Good Luck!
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atellotg

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Worked for me, Thanks
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Jason Buberel

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THANK YOU! This solved problems with multiple screen-capture application on my PC: Picpick and ShareX.
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CindyD

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To Gregory tyvm it worked for me it was working fine and then i updated it and then it gave me the black screen i don't know how i found this but thank god i did cause it does work again tyvm..Cindy...
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GregoryMcDanielJr.

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lol no prob ur welcome very much. I'm excited I helped somebody with my discovery! :-D
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GregoryMcDanielJr.

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lol no prob ur welcome very much. I'm excited I helped somebody with my discovery! :-D
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GregoryMcDanielJr.

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P.S. why the cupcake for me?! Lol
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Glenn Hoeppner, Employee

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Jim Iversen

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We don't use webroot but perhaps it was a McAfee issue... Seems to have gone away since the posting of the initial issue. Could be that our AV Admins may have tweaked their settings a bit. Otherwise, the version I am using now only crashed my ADUC whenever I try to capture text from the group membership window :-) It's always something...
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GregoryMcDanielJr.

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lol cupcakes are yummy. but I'm no cupcake!
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GregoryMcDanielJr.

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lol cupcakes are yummy. but I'm no cupcake!
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Nancy Hillan

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I just got a new computer running Windows 7 and upgraded to SnagIt 11. When I try to do a screen capture, the screen goes black. The instructions I found for changing the Windows XP's Hardware Acceleration don't work in Windows 7. Can anyone help? I am basically dead in the water as far as being able to use SnagIt.

This reply was created from a merged topic originally titled
Black screen upon screen capture on Windows 7 laptop with SnagIt 11.
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jessa t

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Had the same problem and just found the culprit - a security program for online banking & payments called rapport. I'd forgotten it was there and had been cursing my antivirus software.for ages
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BT Misc

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This reply was created from a merged topic originally titled
Snagit just captures a black screen.


My snagit was working fine. However, today whenever I try to capture an image, the background is completely black? I did not make any changes
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Britni Alexander

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For a temporary solution try one of these:

Chrome Extension https://chrome.google.com/webstore/detail/webpage-screenshot-captur/ckibcdccnfeookdmbahgiakhnjcddpki...

Or this web app http://www.capturefullpage.com/

I've tested both and they work well.

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