Black screen recorded with Camtasia 8

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  • Updated 3 years ago
Camtasia recorder 8.0 is stuck on 1 sec. and records black screen, Help!
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Chilik

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  • VERY! frustrated

Posted 4 years ago

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cr

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I'm having a similar problem. I’m using CS 8.0.04 and having lots of problems with the table of contents (TOC) option with multiple files. The transition between multiple files is very slow (3 – 8 seconds) with a dark screen between the menu’s multiple files. This has not been a problem in the past (e.g., CS6 or 7). This happens with all browsers.

Here's a summary of correspondence with Mike at tech support (copied with permission). Importantly, TechSmith needs more feedback to prioritize a fix.

Cause:
I did some digging and spoke to a few folks in development as well. What we found out is that the flash controller we use in Camtasia 8 is completely different than the one in your CS7 links. The newer controller uses a different way of buffering the video which at the beginning can take a tad longer depending on the Internet connection to buffer the videos. This is done to hopefully avoid any stopping and starting during the middle of the playback of the video. On my end with a faster connection the wait times were not as noticeable between CS7 and CS8 but the slower the connection the more difference there will be.

I’m afraid I don't have any other way around this in CS8.

CS8.1 uses the same controller as 8.0.

I have not seen any other reports of this behavior come through tech support. The behavior will be different for every user since they all have different varying speeds of Internet connection. Unless we get more reports of this being a problem I don't see any immediate changes.

Feel free to post this in the community. It would be a good way to find out how widespread the problem may be.

Please let me know if you have any questions.
Kind Regards,
Mike
Senior Support Specialist

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