Black screen recording when produced

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  • Updated 6 years ago
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Hey guys,
I have Camstasia Studio 8 and have been using the screen recorder to make some video's for Youtube. My last few have worked perfectly, but this time the screen recorder crashed when I finished the recording. This meant it didn't save- but I retrieved it from the temp folder. The recording is good quality- and is also fine in the Camstasia project. But when I produce the video (I have done this 3 times) the screen recording is black- but nothing else.

I'm really confused about why this happens as the raw file is fine.
This is the video: https://www.youtube.com/watch?v=ZqzFC4...

Thanks for the help
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ConcentrationDesigns

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Posted 7 years ago

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Chi-Hua Wu

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I have the same problems. Please help.
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Glenn Hoeppner, Employee

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Hi,

I know we've had problems in the past if there are non-alphanumeric characters in file names, so I don't know if that's causing your problem, but something to consider.

If not, I'd recommend opening a ticket with our Tech Support at:
http://techsmith.custhelp.com/app/uti...

If you've never opened a ticket, you'll have to make a new account, but you get one-on-one attention and we're typically able to respond within one business day.

-Glenn
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cr

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I'm having a similar problem. I’m using CS 8.0.04 and having lots of problems with the table of contents (TOC) option with multiple files. The transition between multiple files is very slow (3 – 8 seconds) with a dark screen between the menu’s multiple files. This has not been a problem in the past (e.g., CS6 or 7). This happens with all browsers.

Here's a summary of correspondence with Mike at tech support (copied with permission). Importantly, TechSmith needs more feedback to prioritize a fix.
------

Cause:
I did some digging and spoke to a few folks in development as well. What we found out is that the flash controller we use in Camtasia 8 is completely different than the one in your CS7 links. The newer controller uses a different way of buffering the video which at the beginning can take a tad longer depending on the Internet connection to buffer the videos. This is done to hopefully avoid any stopping and starting during the middle of the playback of the video. On my end with a faster connection the wait times were not as noticeable between CS7 and CS8 but the slower the connection the more difference there will be.

I’m afraid I don't have any other way around this in CS8.

CS8.1 uses the same controller as 8.0.

I have not seen any other reports of this behavior come through tech support. The behavior will be different for every user since they all have different varying speeds of Internet connection. Unless we get more reports of this being a problem I don't see any immediate changes.

Feel free to post this in the community. It would be a good way to find out how widespread the problem may be.

Please let me know if you have any questions.
Kind Regards,
Mike
Senior Support Specialist

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