Black Screen when you capture in Jing

  • 5
  • Question
  • Updated 2 years ago
I would like to know why I get a black screen every time I try to capture something in Jing and how to get rid of it.

I've uninstalled and reinstalled, deleted the program and downloaded a fresh copy of Jing. Nothing works.

And, Jing is not being blocked by my firewall.

Please help.
Photo of dgus1605


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  • frustrated

Posted 8 years ago

  • 5
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

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Official Response
Another user reported that this was due to his antivirus...please see this thread: