Black Surrounds Objects During Transitions

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  • Updated 6 years ago
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When applying a transition to a callout, which resides in a track above the screen capture, it looks fine in the preview, but once I produce the video it always surrounds the transition effect with black, presumably because it transitioning out of nothing on that same track. It looks tranparent and correct in the preview, but not when the swf is produced. thoughts?

IMAGE: Here's an example of what I'm talking about. The callout has a flip transition applied to it. On the timeline preview, it simply folds up with the screenshot behind it. Once produced, I get this effect where transitions are surrounded with blackness intead of transparent. I thought an image might help.
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Joshua J. Masters

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Posted 7 years ago

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Dave O'Rourke, Senior Software Engineer

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Hmmm... that is odd. It should always look the same in the preview window as it does in the produced video. Thanks for the screenshot.

I tried to reproduce the behavior you describe, but it worked as expected for me.
Here's what my timeline looked like: http://screencast.com/t/oDJ8CIqaJ
Here's the resulting video: http://www.screencast.com/t/AzlEbkJm

It might help to see a screenshot of your timeline.
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cr

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I'm having a similar problem. I’m using CS 8.0.04 and having lots of problems with the table of contents (TOC) option with multiple files. The transition between multiple files is very slow (3 – 8 seconds) with a dark screen between the menu’s multiple files. This has not been a problem in the past (e.g., CS6 or 7). This happens with all browsers.

Here's a summary of correspondence with Mike at tech support (copied with permission). Importantly, TechSmith needs more feedback to prioritize a fix.
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Cause:
I did some digging and spoke to a few folks in development as well. What we found out is that the flash controller we use in Camtasia 8 is completely different than the one in your CS7 links. The newer controller uses a different way of buffering the video which at the beginning can take a tad longer depending on the Internet connection to buffer the videos. This is done to hopefully avoid any stopping and starting during the middle of the playback of the video. On my end with a faster connection the wait times were not as noticeable between CS7 and CS8 but the slower the connection the more difference there will be.

I’m afraid I don't have any other way around this in CS8.

CS8.1 uses the same controller as 8.0.

I have not seen any other reports of this behavior come through tech support. The behavior will be different for every user since they all have different varying speeds of Internet connection. Unless we get more reports of this being a problem I don't see any immediate changes.

Feel free to post this in the community. It would be a good way to find out how widespread the problem may be.

Please let me know if you have any questions.
Kind Regards,
Mike
Senior Support Specialist

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