Blank screen when selecting Capture

  • 1
  • Question
  • Updated 1 year ago
When I select Capture, my screen turns black, and I can't capture the current screen I was once on.
Photo of Tammy Cooke

Tammy Cooke

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  • sad

Posted 7 years ago

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Photo of Logan S.

Logan S.

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Hey Tammy,

What product are you using? What OS are you using? What are you trying to capture? Any additional info would be great!
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I'm having the same issues.  It doesn't matter what type of capture I'm trying to do.  This is an intermittent problem, some days it works, some days it doesn't.  Using Windows 7 Pro, SnagIt v. 9.1.3
Photo of paulajrice


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Capture goes to Editor with a blank screen and doesn't actually capture anything

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Robert R., Online Community Admin

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Hi paulajrice;

What type of content are you attempting to capture? Is it copyrighted material? Have you tried following the steps listed in this support article?