Blurry pdf's with Snagit

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I'm on trial and it's not looking good for me to buy Snagit. I need export clear and easy to read pdf's....not blurry ones.  Is it possible to achieve? 
The initial capture is perfect. But saving in any format (png, jpg) is blurry.  Is this normal?

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Lilly

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Posted 1 month ago

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Mathew

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You probably need to give more detail. Perhaps even share a blurry PDF. What OS are you using? What version of Snagit?

I'm on Mac OS. Exporting the PDF is crystal clear for me. JPG can be different depending on the size you view it at: if you view at more than 100% all JPGs become blurry.
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Lilly

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I'm on 27" Mac desktop using Catalina. Snagit is 2019. All previews and exports viewed at 100%. 
I'll create a new non-descript pdf and share

(Edited)
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Mathew

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I suppose it could be a Catalina bug with Snagit. I'm staying away from Catalina for about 6 months or so. It's a big change and several software products aren't fully compatible with Catalina so far. They may be compatible on a basic level, but there will still be bugs to be unearthed. Perhaps someone from TechSmith can add some insights. 

Other than that, I'm not sure why you are having a problem. But Catalina could easily be the issue. 
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Lilly

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It won't allow me to upload a pdf here, but here is a png which is slightly better than the pdf.
I would be very surprised if Catalina is the issue but one never knows.  I use graphics daily and nothing else has been effected.








(Edited)
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SactoBob

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On seeing Lily's message, I experimented. I also have the 27" Retina 5K. Did an area shot including some email verbiage. It comes up in the Editor window looking slightly fuzzy. This is at 100%. If I change the percentage to the 50-60 % range, the image becomes nice and sharp. Tried this with three different resolutions; same observation each time. 

Don't know if this is a bug or a "feature" but it is there....
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Lilly

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Thanks for that idea, but I still get super blurry on a pdf. 
(Edited)
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Joe Morgan

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This sounds like a re-scaling issue to me.

See if this support article helps in any way? https://support.techsmith.com/hc/en-us/articles/360023810832-Snagit-Mac-Save-Using-Retina-Size-Does-...

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Luke Griffioen, Employee

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Hi Lilly,

Joe's link is likely what you're running into. Let us know if that works for you!
(Edited)
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Lilly

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Hi Joe.  I already had the 'scale down retina image when sharing' ticked.  But I didn't tick 'save using retina size' when saving as a pdf or jpg.  First test is a ton better - not crystal perfect but way better.  The size comes out a lot larger than the screen capture so its better viewed at less than 100%. 
I will continue testing as I need to capture pages into pdf's daily.
Cheers.
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Lilly

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That is better Luke, but I am having issues when capturing a long page eg: Facebook.

Regularly some content is missing in the middle of the scroll, and the left hand colum where the person's photos area is for example, gets repeated all the way down the page, so then I have to delete them.

I scroll slowly, or fast it doesn't make any difference.

Is there a video that I can watch so I can check what I may be doing differently?  Or is this not really that great for long page captures?
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Luke Griffioen, Employee

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Are you using the orange autoscroll buttons or Panoramic capture? For simple web pages, autoscroll works great, but for a complex one like Facebook you'll want to use panoramic capture. The key to getting a good result here is to only select the region of the web page that actually scrolls, so for Facebook you'd want to make a selection that looks like this:



As for scrolling speed, i got decent results with taking 4-5 seconds to scroll from the top to the bottom of the visible area on the page.

More info on pano capture: https://www.techsmith.com/tutorial-snagit-panoramic-capture.html

I hope this helps!
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Lilly

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Hi Luke  I do use the panoramic capture.  If I don't select the left hand static column in Facebook, all works well.  If I do select it, then parts of the page are missing and the full area to the bottom I have scrolled to, is not captured.  And the left hand column is repeated.  I do need the left hand column.  Is there another way? 
Can I liaise with you on this via an please where I can provide more info on my needs.
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Luke Griffioen, Employee

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I think the best thing to do here would be to take 2 separate captures (one of the sidebar, one of the scrolling area) and then combine them manually after the fact. If you'd like to work on this with someone from TechSmith, you can contact our Tech Support.