Bought two copies by mistake. Can I cancel the order or get a refund from one?

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  • Updated 2 years ago
I just bought camtasia and by mistake I ordered two licenses: I had two windows the first one with dollars and once I arrived to the order review I saw the VAT I wanted to check if maybe in euros the price would be any better with the black friday discount. 

I clicked on the review order, which still was just one license but the payment was for two... 

I contacted the customer service but I wonder if anyone has had this issue in the past. I do not know if I should just go to the bank and cancel the payment. Thanks for any advice.
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lativmail

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Posted 2 years ago

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Glenn Hoeppner, Employee

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lativmail,

If you left a message for Customer Service they should be able to refund your accidental purchase.

-Glenn
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lativmail

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Thank you for the reply. I really hope so... I will wait for the reply and see what happens