Bring back the ability to "Save as MP3" to Camtasia 9

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Merged

This conversation has been merged. Please reference the main conversation: MP3 Export

I loved Camtasia 8 because I used it to edit video and create an MP3 audio version for podcasts. The ability to save as MP3 has been removed in Camtasia 9 and replaced with M4a and I am very disappointed. I can't ID3 tag an M4a audio file for iTunes, it needs to be an MP3. I will be requesting a refund of the upgrade fee because Camtasia 9 is pretty much useless for me. (PS Why did you remove something that was working well? Crazy) 
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tmrait

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  • extremely disappointed

Posted 3 years ago

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Marko

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M4A  has bettter sound quality and has been created by Apple so I think it should be compatible to Itunes.
See this documentation.

https://www.macxdvd.com/mac-dvd-video-converter-how-to/what-is-m4a.htm

Also you can convert your m4a to mp3 with some free Audio converter in Internet.

What I suggest is that Techsmith could give the choice to save in mp3 and also m4a  so user can have the choice to produce whatever one of these options.
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tmrait

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Thanks hola150, I am aware I can convert, but that's an additional step I didn't need to take with Camtasia 8 - saving time. 

The issue is not directly with iTunes, but with the audio host Libsyn (which is pretty much the industry standard for podcasters) - ID3 tagging is how you add all the fields that is pulled into iTunes for the listener and Libsyn is where the audio file is hosted and synced with iTunes. 

This is what Libsyn says about M4a:
Libsyn recommends using MP3. We do not recommend using AAC (M4A) files as they will not play on Blackberry devices and many other portable media players. 
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Robert R., Online Community Admin

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Hi tmrait;

It is interesting that they (libsyn) are reporting that M4A's do not work on Blackberry (nor the common AAC audio encoding function) as Blackberry reports on their Media Support page that both AAC and M4A are indeed supported (see: https://developer.blackberry.com/develop/supported_media/bb10_media_support.html ). We'd certainly like to understand the need for the return to the MP3 format, when M4A is a higher-quality file than the MP3 format and is just as widely accepted by devices.

The ID3 tag aspect is a good point and I can make sure that the product teams are aware of the feature request.

-Robert
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info

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Robert, what kind of response is that asking to understand the need to have mp3 capability? It's basic good business sense to listen to your customers who want the option, which they always had. Whether it is not as good as M4A is irrelevant. And asking your customers who are telling you want they want to justify their want is very disrespectful and tacky. LISTEN TO YOUR CUSTOMERS.
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Chris Kidd

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Robert, I appreciate your taking Camtasia's side as their "press secretary" (not being sarcastic, really, just humorous, because you get our anger while they hide behind you it seems), but I think that you personally are insulting everyone's common sense and intelligence when you say something such as this:
We'd certainly like to understand the need for the return to the MP3 format, when M4A is a higher-quality file than the MP3 format and is just as widely accepted by devices.
M4A is ABSOLUTELY NOT JUST AS WIDELY ACCEPTED or compatible with NEARLY AS MANY DEVICES...BY ANY MEANS WHAT-SO-EVER!

Tell your boss that you refuse to say something absolutely laughable for the sake of his/her "reasons for removing the .mp3 option," whatever it may be; with money usually being the top motivating factor.

Also, M4A is a container for both lossless and lossy formats, and depending on the bitrate and settings of the conversion of either determines how much size the file takes on the hard drive. 

I do not mean to sound disrespectful, but as of yet, M4A is something that, frankly, when I started getting music the "honest way," (only because of DRM rights preventing me from being able to use my songs legally as I needed without the need of a sedative) I didn't know what an M4A file was!  And let's be honest, a lot of your company's customers do not know either, and if they're not into the difficult to understand language (even for techies and nerds like me) of audio conversion and formats and things like that, they have no idea what to do.

Please tell me that this WAS NOT about saving a dollar.  That is all I want to hear and I will be fine (I'm fine anyway because I'm not upgrading to 9 lol), but this world is out for a dollar any way it can get it, and even your CEO has a Board of Directors over him/her.  That CEO thus has to make a profit no matter what, or else the Board will vote them out.

I've seen so many people get the short end of the stick, and in large corporate situations, wind up hurting other people and/or going insane or on disabiltiy due to not being able to handle those who are willing to do anything at the top in order to please shareholders (and I think you're a private company, but if even publicly traded, I'd still maintain integrity over money).

That IS my complaint, and I just wish someone from your company would explain.  This thread and others like it have received the most votes on the same topic by an explosive amount, but it is being obviously purposefully ignored.  I would normally tell folks where to file their complaints in order to  be able to get a refund, or whatever, but that's not what I do anymore.  I try to maintain peace and keep protests peaceful lol.
 
BUT, it is painfully obvious that SO many new things were advertised in the new upgrade and total overhaul of the program...but no where did it state the "grand" fact that now the "old and tacky outdated mp3 format" has been removed and replaced for the new and all the way around compatible Apple M4A format. 

Am I wrong?  If so, take the post down.  It's ok.  But ONE DAY corporations will learn that people's natural intentions are good and they want to forgive and understand, but they get outraged when they feel taken advantage of.  If it's money, just say how much, and those who forked out so much for the program just might understand if they have to pay an addition $5 for an "add-on or patch" in order to quickly do what they need to for their own business purposes.

I found this on the web, and I hope it is not out of line.  I'm a "shade tree" journalist (it's what I do), but also a customer.  I think it's pertinent to this specific problem that is making a lot of loyal customer irritable. 
TechSmith Corporation Announces Executive Changes
Apr 11 16

TechSmith Corporation announced the appointment of Wendy Hamilton as CEO, effective March 2016. Wendy has served as the company’s executive vice president since October 2015, bringing over 25 years of experience in product innovation, growth strategy and global leadership to her new position. She will succeed William Hamilton, TechSmith’s co-founder and president, who will transition to Chairman of the Board. Prior to joining TechSmith, Wendy served as the global head of life sciences at Thomson Reuters where she held P&L responsibility for one of three businesses within the $1 billion IP&S unit.

No offense intended.  What I said is true as far as I know and from personal experience, and I hope it's taken the right way. 

Thank you for reading.
(Edited)
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Robert R., Online Community Admin

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Hi Chris and I appreciate the feedback;

I am currently working with the product teams to get some official wording out on a few Camtasia topics (MP3, Dark UI, 60 FPS, Alpha Channel support) and I am hoping that happens sooner rather than later. While I don't have the authority to go into details on various topics, I am pushing the appropriate teams to get some information out to our users, and as soon as I get the go-ahead, I'll be posting them. In the meantime I can say that we are working on overhauling audio as a whole in Camtasia and the MP3 aspects are a part of the grander discussion when it comes to audio. I know that's a bit of a non-answer and for that I apologize; I wish I could give you more.

As for my inquiry about how users are looking to use MP3 rather than M4A it is genuine curiosity; so far the only real feedback I have received is in regard to two items: ID3 tagging is not supported in MP3, and that devices are not supporting the M4A container. The ID3 tagging issue is genuinely concerning; M4A's do not support ID3 tagging. As for the devices I am quite curious to know which devices do not support M4A audio. iOS devices utilize iTunes, which converts media files as needed, modern Android devices all support M4A audio, and BlackBerry has been support M4A for some time now (see here), are there specific devices where you are seeing M4A as being unsupported? Please understand that I am an advocate for the user and genuinely want to ensure that I am accurately, and adequately passing your needs on to the development team. (obligatory, "please don't shoot the messenger" here, I am truly trying to gather the most information possible so I can take it to the plate with the product teams).

I appreciate the time you took for the feedback and am hoping to have some more information in the coming days.

-Robert
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Don Dickson

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OK here is why I need MP3 back. I lead a church contemporary band and we purchase our music legally under license. We perform in churches and concerts. We use an application that imports and displays our music on either a W10 device, Apple Mac Book Pro, or iPad. Most band members use an iPad, though we do our creation work in W10. I use Snagit on a W10 PC to capture on screen video of song teaching files from either Vimeo or You Tube, and the snagit file is then sent to Camtasia where the capture is edited and the audio is extracted as an MP3 file. The MP3 file is attached to the music file, it auto synchro's and we can then learn the song following the music score and actual song. The app (Power Music Professional) only synchs with MP3. I have created over 170 song teaching/rehearsal files this way over three years. Hope this explains my need. I am now having to use my Adobe Media encoder to recode the audio file from Camtasia 9 back to MP3. Doable but yet another step in the work process.
Regards
Don
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Chris Kidd

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Thank you for your kind and honest answer.  Me myself...maybe I'm just old school with .mp3.  I have so many ripped CD's that I bought and paid for back in the day, that the thought of changing them to .m4a makes me cringe lol.  The only thing I can say is that personally for me, it's an old habit to break, and I do not think it's going anywhere.  And, like I said, when I purchase music from iTunes, I usually convert them to make CD's, which are too becoming not so popular, that can play .mp3 files and one disc holds a ton... and automobiles do not make m4a CD players I do not think.  But that's not Camtasia's worry.  I do have CarPlay, so what can I say lol?  I myself do not mind using a converter.   But, lol, I have been looking into podcasts (my therapist said I seriously needed to put my strong opinions out there lol), so I honestly may have an issue with it soon, because podcasts are on my list of things to learn in the coming month.

I'm sure if everyone works together and gives their honest opinions and reasons, an answer and option to please most everyone will happen.

Thanks Robert :)
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Rick Stone

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Hey Chris, I'm curious if you have tried the following with the car and the CD. I realize it may be a futile thing to do, but I'm wondering if the car player would understand one of these M4A files if you just tried renaming the file extension to MP3?

I don't really have a dog in this fight as far as the MP3 thing goes. I do understand it's important to lots of folks. But me always being a tinkerer, I wondered if that might be worth a try.

Cheers... Rick :)
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Tony Robertson

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I agree, PLEASE BRING BACK MP3 exports!!!
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Chris Kidd

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I'll give it a shot Rick.  I'm not an expert by and far on the subject of compression.  I was reading a DJ site and my head started hurting over their arguments lol.  I've had movies in the .mkv format that I renamed .mp4 and they both opened and played with WMP and on the flash drive stuck in my TV.  

I just got this truck about 4 months ago and I have 32 GB flash drive with all my ripped songs in .mp3 plus about 70 to 100 ripped CD's I own.   It's pretty awesome.  I'm not sure that would work, but I'm assuming if it would, then it would work on the PC also.  Gonna try that now.  I just doubt that it will seeing as how it's a totally different company and part of a larger "container" (.mp3) per-se.  Isn't it from the MPEG-2 standard?  Anyway, I know M4A is part of a larger "package or container" that contains both lossless and lossy, so I doubt it will work, but I will try anything.  I've made enough CD's into coasters that one more won't hurt lol.

If I reply back, then we all will learn something :)
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natalie.clark

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Please, please, please bring back mp3 audio output. It takes me so much more time now to complete my narations tracks because I have to use an additional software to convert the mp4 tracks to mp3 or beg a coworker to do it for me when I don't have the time. THIS IS SUCH A HASSLE! mp4s are not compatible with Lectora 17, which is what Camtasia is bundled with!!!!  
(Edited)
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tekmid

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This reply was created from a merged topic originally titled Camtasia 9 - MP3 format.

In the Custom production list of Camtasia 9 please add add the feature to produce MP3 format when share a project.
It's a very useful feature.

Also I am reminding to add the feature to pause the voice recording.

We had it before in Camtasia 8.

Thank you
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Marko

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This reply was created from a merged topic originally titled Option to save as MP3 or M4A.

Hello again camtasia dev team,

Since many users ask Techsmith to put back the option to save as MP3 and Techsmith want to keep the m4a format that I also agree because it's a good quality format.
I suggest the idea to give the user both option in Camtasia, so when it's time to save, the user will be able to save in mp3 or in m4a according to his needs.

Why ?

Because the mp3 is a standard in the market and not all devices are compatible to the m4a format.

Thanks to consider our request.
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harlan.s.williams

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"You know what, Bob? People are too dang happy with our product. We've got to do something about that!"

 "Well sir, a lot of folks use us for audio because we are so easy, and get such good results. They love MP3...let's take that away and only give them M4A. That's a format that Brightspace (a learning management system used in education) doesn't quite know how to deal with, so requires a good bit of tweaking to make it work. Our users didn't have to do all that with an MP4, so that should really bring down their satisfaction."

"Bob, I knew there was a good reason why I put you in charge of Quality! Let's do it!"

And that, dear readers, is why Camtasia 9 sucks.
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Bob Lewis

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I do think it was premature to remove MP3. Even though M4A seems to be the way the industry is moving, there are a lot of people that have good reason to still use MP3, at least for now.  I would like to see both options in the Save-As.
My old MP3 devices do not know what a M4A is,
though it is not that difficult to use a modern converter to convert M4A to MP3.
I guess it does not really take that much time, just another step not previously need.
(Edited)
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Paul Teague

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Agreed re: mp3, this is a real deal-breaker for Camtasia 9, I use the software to edit my podcasts, for me, it's also my preferred audio editing tool - I've used it for years like this. I appreciate the strategic move to the new file format but the reality of life is, I upload my podcast in mp3 format - the rest of the world hasn't changed yet. A less disruptive way to have changed this would have been to retain mp3, and add M4A as a new format, to transition over time. This is too bold a statement! I hope you re-add it swiftly is the first update.
(Edited)
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Alessandro Brandão

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I just purchased Camtasia 9, this is an incredible tool for editing videos.

But I'm very disappointed. I just realised that I can't produce my project as .mp3 natively. I really would like to use Camtasia to edit my podcasts as well. Why did you remove it?

Techsmith team, please add it on Production presents. I don't want to convert it on Audacity.

Thank you in advance.
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Quentin Pain

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MP3 is vital for backwards compatibility because in many cases there is no alternative, or there is prohibitive or additional cost. Please please please add the option back in.
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Ann Ljungberg

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Why, why, why did you remove the "export audio as mp3" feature? I have spent hours editing my podcast and now have to redo it all in another program. I regret upgrading! Disappointed!!!
I have previously recommended Camtasia to all my peers and clients but am not happy with this upgrade at all. The interface looks awful, the old music tracks are removed, it is no longer possible to control audio levels ... there might be some nice new features but why change the stuff that was working?
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Bob Lewis

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Why are  Camtasia 9 and Snagit 13 so very different than previous releases?
Their thinking has changed dramatically with both programs.
It is as if their entire Teams have been replaced with people that do Not understand the companies previous philosophy. In this case it is Not a good change. I have used both programs for years and to make such radical changes and release programs that disrupt most of their loyal users workflow shows a complete lack of understanding of how many of their users use their programs. And that is not even considering how many bugs have been found. Arg! Features that have been left out, features that do not work! Arg! Again. 
There are New features that are pretty good but they are overshadowed by all the problems created by previously mentioned problems.

Re-group, admit your mistakes, Fix Your Loyal Users Concerns, Fix Them Quickly, Learn from your mistakes and Never do this again. Do not take working programs and make so many changes at once. Please. We expect gradual improvements and added new features That Work.

Thanks for Listening
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Paul Teague

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Agreed - Snagit seems to get worse too, a lot of the time I find I'm using Awesome ScreenShot - the free Chrome extension - because it does things that Snagit will no longer let me do (usually a delayed capture on an opening menu). I have used both products for many years. I'm all for evolution but also I support not throwing the baby out with the bath water :-)
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meaghan

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I need to be able to save as MP3 well! PLEASE PLEASE PLEASE bring this option back!!!!
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Jason Clemens

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This sounds a lot like when they dumped FLV for MP4 in an upgrade. MP4 of course was the way of the future and they saw it. The problem was the users weren't ready to give up FLV. TechSmith ended up doing a patch to add it back along side MP4 giving everyone time to get used to the idea. I think it would be nice if they are going to switch to a new format that they provide both options for atleast one version change. Just my thought. I have been a long time user of Camtasia, since version 3.
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Robert R., Online Community Admin

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Official Response
Hi and thanks for submitting your idea/feature request!

As outlined in our New Community Processes post, feature requests are open to voting up through the 1st of the month, where we will then tally the votes and present the findings to our product teams. To ensure we have the most accurate data, on the 1st of the month we will be locking the threads that were listed in the Feature Request Round-up that was posted on the 15th. Once we have reviewed the submitted feature requests, our product team(s) may respond to the request, and if that is the case then that thread will then be unlocked for further discussion.

In the event that your idea is not selected for a response feel free to resubmit the idea and share it with your colleagues to garner as much exposure as possible!

Thank you again for your idea and we look forward to hearing more from you!

-Robert
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tmrait

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So, it's been 2 months and we got 21 votes, when should we expect Export As MP3 be reinstated? https://feedback.techsmith.com/techsmith/topics/bring-back-the-ability-to-save-as-mp3-to-camtasia-9 
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Don Dickson

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I only recently upgraded, although I gave been using Camtasia since version 4, I delayed the upgrade. However I am glad I did not uninstall Camtasia 8 because I too prefer MP3 audio extraction.

Yes I can use a media converter (I have Adobe CC) but this is one extra step and is work in and not work out. I totally support the reintroduction of MP3 into Camtasia 9 - couldn't believe when I realised it had gone!

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Chris Kidd

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Camtasia 8 just crashed on my PC...had to reinstall for some reason and made it to the forum b/c I had to re-register. 

GLAD I SAW THIS LOL.  I will certainly not hand out $99 bucks for an upgrade that doesn't offer .mp3.  Every song I download from iTunes, I convert to .mp3.  I just bought a $46,000 GMC Truck that has Apple Car play and all, but I can't burn a CD that will play .m4a! So I can put 150 songs on a disc that are .mp3 and play it like a charm.  Mp3 will be around for many years...and from what I understand, the only patents that remain valid reside in the US, and will expire this year, so it's not like it's costing anyting?

Frankly, this was quite mindless, with certainly not a care in the world for customers (or else you would have included that in your ADS BEFORE taking their money), and since .m4a is an Apple created and branded product or MIME type or whatever, it would appear to an outsider that you guys are in with Apple, or else about to be bought by them?   

Either what I stated above, or else your programmers ran into a problem making both .m4a and .mp3 possible before it was time to make the 'deadline' release date promise, and so the "problem," which actually only LEFT AND ADDED A PROBLEM, was kept.  Money was certainly not an issue...so why remove it?

I JUST bought Camtasia 8, but it is NO different than 6 or 7 as far as my needs, and there is no need to register the key is there?  So, I was honest and paid the money.

I would personally appreciate an answer for these people and myself...but also when you do, how about explaining your logic?  Because I know of no one in the world, even those who could care less about this program, taking away the ability to create .mp3 audio and completely replacing it with an "Apple patented" technology, UNLESS...well, I've said enough. 

Thank you for your time.  I took time to say this because these people are being nice.  I am being nice too; just more honest and blunt and saying what everyone else does not want to.  I tend to do that.
(Edited)
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Chris Kidd

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Go to download.com or CNET and search for M4a to MP3 converter and you will find two or three that are completely free. No need for audacity which can be complicated. Make sure to get a program that CNET has also put their editors rating on. This way you'll know it is legit. The program I use is exactly the same name as what I said to search for. It's freeware and you can batch convert as many songs as you need at once, including adjusting the quality settings of the conversion.

Just make sure that in the process of installing that you do not download any toolbars or extras, seeing as how it is freeware, it may ask you to install Google chrome or something to that effect. You may have to click decline, which can be a little deceitful, but it is very legit and you will see the "editors" rating, which means CNET evaluated and rated it and also you should see user ratings. I've used it for a couple of years.

Most should be familiar with CNET or download.com to begin with, but imho, there is no need to download a large program such as audacity just for the purposes of an m4a to MP3 conversion. Although I have audacity myself, it's not needed just for those who need to convert audio files and it's very handy when buying songs from iTunes that you'd like to convert and also keep in your music folder.

Hope this helps.
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Don Dickson

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But it is work in and not work out - we need less steps and surely more streamlined, productive work.
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info

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Why remove a feature and then ask people to vote if they want it? There is no integrity in that. Do everyone a favor and add the mp3 feature. Do you know how many people have no idea what a m4a file is? mp3 is standard in the public mind, make it export in mp3 and save everyone the confusion and hassle. Why do I need to vote for something that is common sense? Some would call that bait and switch! Used Camtasia for years, export in mp3, suddenly the disappearing trick - I really do not appreciate that in the slightest! Really feeling betrayed here.
(Edited)
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Alli

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Just upgraded to Camtasia 9 last week, searching high and low for a way to export to MP3 like I've done for years. Found this thread. Are you kidding me? It just got REMOVED. Really? For the love of all that is holy, at least check in with users and have us vote BEFORE you remove something as vital as MP3 output. Wow. Not happy. At all.

Thankfully, I also have an audio editing program so I save to audio in Camtasia, upload to my audio program then save the audio as MP3. Thanks for making me work harder tho. Really. Just put the feature back in already people. It can't be THAT hard. We didn't vote it OUT. Now we have to vote it back IN. C'mon now.
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kayakman, Champion

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FYI, it appears that you can export as MP3 from free Auidacity; see http://manual.audacityteam.org/man/faq_installation_and_plug_ins.html#lame

I do not have the Lame decoder installed, and was pointed at the location when I selected MP3 in the export-as dropdown and tried to export

anyway, you can export Camtasia project audio as a WAV and open it in audacyiy, then export as MP3[?]

you can also open .trec files directly in Audacity to access the captured audio

maybe something to check out?
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Quentin Pain

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That's awesome - and thank you - but the best and simplest "work-around" of all - is to put the mp3 export option back in. Whoever made the decision to take it out is almost certain to be someone who never understood its value - ie. they probably don't use the very software they are making (I know this to be true of the vast majority of techies I've talked to and worked with over the years - it's a sad failing - usually of management - of which I know only too well I've been guilty of myself in the past - but NEVER again!).
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info

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I've had cool edit pro since before it turned into Audacity - works great, but before 1 camtasia program, with their big hyped update, takes extra steps with a second program to do it. That is a downgrade. Worst decision I've seen from Techsmith. Thumbs down.
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Don Dickson

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Good job I did not uninstall Camtasia 8 when I upgraded - all I have to do now is to figure out how to persuade SnagIt to send a capture to Camtasia 8 and not Camtasia 9.
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kayakman, Champion

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I could not come up with a workaround for the send-from-snagit always going in to CS9

only solution is to save the image then import into CS8 [do not use the plug-in]
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Quentin Pain

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Here's the thing, if M4A was so easy, why is this thread full of workarounds for MP3 extraction? You see, asking for lists of what is and what is not compatible, and whether something is more awesome than something else, is missing the point. MP3 is the current standard. And exporting MP3 was already there (cost or no cost). And it just makes my job simpler - which is the real point.

Here's another bit of missing the point - but maybe not?
Search Google for "MP3": 3,320,000,000 results (that's 3 billion results)
Search Google for "M4A": 94 results (erm, really, just 94 - plus a snippet to tell us what it is)
QED
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Marko

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Hello Techsmith dev team and managers,

Why should you lose some potential customers just because you remove a useful feature without having a poll about what they want before release this new version?
There are so negative comments regarding the missing mp3 that you may lose some new customers and send them directly to the competitors.
If you really listen your actual customers you can prove it by restoring this previous mp3 features in the new Camtasia v9.

Thanks to hear my voice!

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