Broken file after recording!

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  • Updated 3 months ago
Hi everyone, after recording a 1 hour .avi video with camtasia 2019 I stopped the registration and strangely the file didn't open in the editing software.

So I checked the file, trying to open it with vlc and other players, but every of them told me the file was damaged. 

I opened file properties and even if the file is present and takes up space (464mb) it doesn't have any video duration or other details elements.

I think something went wrong during the save time, as I have read that can happen after recording .avi files.

I tried to look for some backup file in the temp folder, as in the auto saves one, but found nothing.

Actually the recorded file exists, is not lost, as I said before, but it is damaged and cannot be opened.

Has anyone had the same problem or knows how to fix it?

Thanks in advance for the help!


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Matteo Matt Gamberini

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Posted 3 months ago

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Matteo Matt Gamberini

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UPDATE: I tried to fix the file with DivFizx++ and It says the file can not be fixed because It's not really a .avi file, so maybe It's not really the file itself..
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Rick Stone

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Curious about the file type. Based on what you have posted, it seems you recorded using Camtasia, but you are trying to open the file for editing using different software?

If so, did you even try to open it using Camtasia?

When you say you "stopped the registration", does this simply mean you stopped the recording process?
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Matteo Matt Gamberini

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Yes, I simply stopped the recording process as I always do after finishing it. I have recorded many hours with Camtasia in both .avi and .trec formats but something like that had never happened before.

It seems like the file was corrupted during the saving.

Unfortunately It can't even be imported in Camtasia, It says: "It is either an unsupported media type or required codecs are not found".

So I tried to open it with other player (vlc, wmp, ace etc.) but any of them was able to open the video.

Also tried to look for some backup file in the temp folder, as in the auto saves one, but found nothing.



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marcusrgnf

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Well,  here what normally works with me (not all times) when this happens with me (MAC user).  I close Camtasia,  reopen the editor e choose new project.  In 90% of the cases,  it opens a pop upwindow asking me if I want to use a saved file it encontered.  So,  I choose yes and Boom!   There it is back!


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Matteo Matt Gamberini

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Unfortunately It didn't happen, what else can I do?
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Joe Morgan

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Probably nothing {:>(

The temporary recording file becomes the saved file. Thats why one doesn't exist.

It would be great if you could repair a corrupted video file.
However, the only software/techniques I've ever come across for. Rarely, if ever works.

Its frustrating, aggravating and more.
Bottom line, no process is infallible.
Leaving you up the proverbial creek: without a means of propulsion.

If it were me, I'd start over if possible. 

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Matteo Matt Gamberini

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Yes I think you are right, I'll record the video again
Do you know what can be the cause of it?
 At least I can avoid the same problem in the future..
(Edited)
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Joe Morgan

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I have no idea what may have caused it???

If this continues happening, something is wrong and needs correcting.
Odds are, this will not be the case.Cross your fingers and toes.
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Rick Stone

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I believe one thing you may want to do is ensure you have a sufficient amount of free disk space. I was pondering if perhaps you were running low on disk space and may have caused the issue?

Just a shot in the dark though.
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Joe Morgan

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If that were the case, you would get a pop-up warning saying theres not enough disk space to save.
Giving you the opportunity to save the recording to another drive.
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Matteo Matt Gamberini

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Yes i thought about that too but I'am sure I had enough space, as I have now (over 200gb).

From now on I'll record only using .trec format, because I've read that sometimes this can happen with .avi format (even if It had never happened before after recording many videos).

I've also changed the final action when pushing the stop button after finishing the recording:  now the file is immediately saved, before the video was automatically opened in camtasia, and maybe something crashed during this transition.