BUG ALERT ... Screencast.com Issue

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
THIS IS A HEADS UP NOTICE ...

There seems to be a reproducible issue related to MP4s hosted on SC.com

Specifically, if you host MP4s w/controller, AND the file size is between 50 MB and 100 MB, AND you use the "Replace Media" function to replace an originally uploaded video, then after the file is "replaced", the new replacement video will then not play all the way through to the end

I have verified and reproduced this, on different media files, more than 40 times, and this seems to be a real bug

I've reported this to tech support, but they cannot give any estimate of when it will get fixed

I consider this an AOG issue [aircraft on ground, very serious] because the video will not work correctly

workaround is to upload the replacement file as new media, then it will play correctly [then delete the original]

but unfortunately this will break any original [distributed] links to that video, and you will need to send out new links [for me, a mission impossible task]

this issue does not seem to affect replacing files that are smaller than 50 MB; nor does it affect files larger than 100 MB since you cannot "replace" using a file larger than 100 MB
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kayakman, Champion

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Posted 2 years ago

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