Bug Not Fixed - Picking Random Color for Shape

  • 1
  • Problem
  • Updated 1 year ago
The bug where SnagIt picks some random color for the shape tool is not solved. I did nothing except save a file between pulling a shape in two images. In spite of this, my program picked some whitish fill for my shape. Please fix this once and for all. This shape, as you can see by the picture, is not even in my quick styles. This is EXTREMELY tiresome. I use this tool dozens of times a day. Don't ask me if I want to upgrade. I don't. I want to downgrade. Your earlier products were much better. 
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Heather Ceana

  • 16 Posts
  • 0 Reply Likes
  • angry. Where's the angry face? I'M sick and tire of the bugs in this program, especially the same bug that has supposedly been fixed. .

Posted 1 year ago

  • 1
Photo of David Howell

David Howell, Employee

  • 129 Posts
  • 49 Reply Likes
Hi Heather,

Can you clarify what steps you were doing before this unexpected style appeared? It might be easier to contact our technical support team to work with you to see if they can verify what is happening. I am unable to get this to happen, there must be an extra step involved somewhere that can cause this to appear like that.