Bug with SnagIt Panoramic capture

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  • Updated 1 month ago
I was attempting to capture the SnagIt "Customize Toolbar" area with Panoramic capture. I launch mine using a Keyboard Key sequence (Ctrl+Shift+P)

It APPEARS as if it's going to work by presenting the crosshairs and allowing me to select the area, but upon releasing the mouse after the selection is made, the window simply performs a disappearing act. 

What is odd is that a regular capture is possible. So it's not the setting in SnagIt that hides SnagIt during captures.
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Rick Stone

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Posted 2 months ago

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CyrusMD

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Rick, I tried to replicate but I was able to capture the editor's toolbar, nothing disappeared. SnagIt has a lot of issue still and I think a lot of issues are related to the video cards too. I have missing toolbars but they appear when I resize the window.
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CyrusMD

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Rick, I launched mine using "Prt Scr" button.
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Rick Stone

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And along with a bug report, I'll also offer some praise. I decided to use Camtasia to record the scrolling area. And that worked perfectly and fully as expected.

What surprised me, however, was that once this area was presented inside the Camtasia editor, I was able to use SnagIt's Panoramic scrolling feature to capture the scrolling area by simply dragging the timeline playhead. This was surprising because what I expected was that the scroll would be sensed by clicking and dragging the thumb of the scroll bar. And this was simply that the image was changing.

Nice job, TechSmith!
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David Howell, Employee

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That's a good trick timeline scrolling in Camtasia to make a panoramic capture! :)

As for the customize toolbar dialog going away as you attempt to start a capture, it worked for me the first time I tried it. Then I tried it again and I saw the dialog go away in the brief instant before the crosshair/selection step started. I tracked down the circumstances which causes this to happen or not: if your mouse cursor is not over the dialog, typing the shortcut (Ctrl+Shift+P in your case) causes that window to be closed but the capture process has already taken a snapshot of the screen and uses that for the selection step (hence, why you see the customize toolbar dialog even though it was dismissed). I can log a bug in our internal bug tracking system and we can evaluate what can be done with that (no promises). In the meantime if you want to do this again, just make sure the mouse cursor is over the dialog when you start the panoramic capture.