Burned the same way as "HELP PLEASE! How to undelete Library files"

  • 1
  • Problem
  • Updated 3 months ago
Five Years Ago someone posted a question about recovering deleted Snagit files.

I just got burned the exact same way.

Why don't you state in the confirmation box that the actual files are being deleted even if they are stored in different directories all over the hard drive???

People like myself and the person who posted the original question assume that only the "link" to the file is being deleted from the Snagit program library, not the actual file in another directory.

YOU NEED TO MAKE CLEAR THAT WHEREVER THE FILE IS LOCATED,
IT WILL BE DELETED FROM THAT LOCATION, NOT JUST THE LINK TO IT !!!

Here is the post from 5 years ago...

HELP PLEASE! How to undelete Library files

I just captured some screens. I saved them to a directory on my computer. I then deleted the files from the Snagit Library.

Now they're gone from the directory on my computer!!!

I've checked the recycle bin. Not there.
I've checked the datastore. Lots of files there but not the ones I just captured/saved.

CAN ANYONE HELP PLEASE??

Posted 5 years ago


Manny Carvalho, Champion

Deleting files from Snagit is like with any other program. They are deleted. If they are no longer in the recycle been then you'll have to use a third party undelete program to possibly recover the files. It's possible they have been overwritten and no longer available. You can try. Here's one possible program to use: www.piriform.com/recuva

By the way, the datastore only contains automatically saved captures. Once you save a capture it is, of course, stored where you say and removed from the datastore.

Photo of Snagit User 9000

Snagit User 9000

  • 3 Posts
  • 0 Reply Likes
  • Really annoyed !!!

Posted 4 months ago

  • 1
Photo of 1elkhunter

1elkhunter

  • 7 Posts
  • 5 Reply Likes
I feel your pain. I was a victim of this as well. Since then, I have copied all images and video's that i want to save to a separate drive and just forget the Snagit files. I know this doesn't help with your issue but I just had to comment.  
Photo of Snagit User 9000

Snagit User 9000

  • 3 Posts
  • 0 Reply Likes
Thank you for the empathy.

I am trying to recover the files deleted, and someone is helping me.
We will see if it can be done.

What an unnecessary pain to have to deal with.
It is even more annoying that it has been this way for at least 5 years and no one thought to put a warning in the confirmation wording.
Grrrr!
Photo of Snagit User 9000

Snagit User 9000

  • 3 Posts
  • 0 Reply Likes
With the very kind help of the creator of TestDisk / PhotoRec, I was able to use TestDisk to recover most of my inadvertently deleted files.

If this happens to you. Stop using the drive immediately and use another drive or pc to download TestDisk and extract its files to a large USB Flash drive.

Then run TestDisk from the Flash drive with Administrator privileges on the partition where you lost your files and use the "f" for filter to choose .snag type files. You probably won't get them all back, but you may get back many of them.

(Edited)