Callout editing bug in Camtasia 2018.0.07

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  • Updated 4 months ago
When editing callouts in Camtasia 2018.0.07 (Build 4045) the text gets corrupted as shown below.  Anyone else seeing this.  I've recently upgraded from 8 as I need 60FPS video, but find callouts in 8 so much easier to use.
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shane

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Posted 5 months ago

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shane

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Working on this a bit more and I think I'll have to move back to Camtasia 8 as these callouts with on-canvas editing are extremely frustrating, buggy and basically make this version of the software unusable for me.
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Joe Morgan

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I'm not sure why you're running into this bug or error? I can't seem to reproduce it on my computer.
I can't duplicate your editing environment because I don't know exactly what it is. But I created a 60 FPS project and a callout that is roughly the same as yours. I don't have any of the repeated words or text running together the way you do. I am also running the newest version of Camtasia 2018.
It's quite possible you need a graphics card drivers update or something along that line.
Your best bet is to contact tech support and let them sort it out for you.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe



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shane

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Thanks for the response Joe, I'll put together a short sample project for the tech support guys.  Environment is Windows 10 with latest updates, 32gb RAM, mid range nVidia GPU with latest drivers.  I have Camtasia 8 on the same PC which I'm loathe to remove as this is my working production tool as thing stand.
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shane

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Joe Morgan

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So, I changed the size of the fonts. Removed a few words, selected all the text, just some of the text.
I didn't have any issues like in your video.
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Joe Morgan

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If you want tech support, you should open a ticket with them. Members of TechSmith respond to this forum.
But this is not tech support, therefore.If you need to submit a ticket. I've submitted a few and usually hear back the same or next day.
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shane

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Hi Joe, I've also opened a ticket on this and will post back in a couple of days.
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shane

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Ok, first things first, hats off to Techsmith support for a very rapid response.  Issue was with legacy call outs on displays not running at 100% DPI.  Solution for me will be creating a new theme based on newer callouts and see how that pans out over time.
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Fred Grover, Champion

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I was also going to say what Joe stated as I could not reproduce this problem/issue either. However, I know I have had some issues using the Legacy Callouts but not to many issues and like having those available too. Glad to hear you got your problem/issue fixed. Thanks for posting and keep us updated. Have a great day/night.
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shane

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Ok, so having tried to run a project with lots of callouts in Camtasia 2018 I'm still finding it a much clunkier process than in Camtasia 8.  The dynamic font sizing is horrible if like me you're trying to keep font size consistent across a presentation.  I also tried changing colours on my default theme but have to select the theme on each callout which is also a waste of time.  I dislike 2018 as it is an upgrade that seems to rob me of effective workflows I had established in Camtasia 8, so I'll be moving back to 8 for now unless I need 60 fps.  
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shane

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For those with a similar experience, the fastest way I found of adding consistent call outs in 2018, is creating the first one manually, setting colour, font size etc.. and then copying and pasting that one for all other instances.