CAM 8 Crashing everytime it opens

  • 19
  • Problem
  • Updated 5 years ago
  • Acknowledged
I just installed and crashing everytime I for the first time open!! CAMTASIA 8
Photo of Alan Galan

Alan Galan

  • 4 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 19
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1444 Posts
  • 419 Reply Likes
Official Response
Just to update this thread, we are absolutely looking into every single crash that is escalated through our TechSupport. As we are able to isolate root causes, we are adding fixes and hardening our code against any hardware or software conflicts, to prevent future problems.

If you're experiencing crashes, the best course of action is:

1. Make sure you have the latest version of Camtasia Studio. As of today, the current version is 8.0.2 (Build 918). You can check which version you have using the Help > About Camtasia Studio menu. You can see if there's a newer version available by using the Help > Check for update menu. After you download, you need to run the installer. You do not need to uninstall. Just run the 8.0.2 installer, and it will replace your existing version so that you get all released bug fixes.

2. If the crashes persist, please get in touch with our TechSupport staff by visiting http://support.techsmith.com and submitting a question on the Ask a Question tab. Someone from our TechSupport staff will follow up with you by email to help troubleshoot the problem further. This is the best way for us to help with issues like this.

3. If you do find a workaround or a fix, please consider posting it here so that others may benefit. Thanks to those who have done this already. We appreciate it, and I'm sure others reading these threads will too.

We are working hard to deliver fixes, to address feedback, and to continue to add features and solve new problems with the product.
Photo of Shane Lovellette

Shane Lovellette, Employee

  • 257 Posts
  • 40 Reply Likes
Official Response
We have released a new update to Camtasia Studio, version 8.0.4. We recommend you update to this latest version by accessing the Help Menu, and selecting Check for Updates.

It includes many bug fixes that may help with issues experienced on this thread.

Thanks,

Shane Lovellette