Camrec icon blank - won't extract or save as camproj file

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  • Updated 7 years ago
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Camtasia is showing me my saved .camrec file, but when I open it and Camtasia opens, its icon is blank, and it won't let me save it as a .camproj file. When I tried ot save it as a .camproj file, it created the .camproj file from a previous .camrec recording - ??? The thing says it's 687 MB, so something's there, I just can't preview it, extract it, or get it to do anything
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Amy Fry

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Posted 7 years ago

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Richard Campbell, Champion

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Have you tried creating an empty camproj file, and then try to import the camrec into the clip bin?
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Amy Fry

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That did not work.
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Mike Curtis, Employee

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Hello Amy,

I think it would be best at this point if you'd be willing to open a case with our Tech Support team ( http://techsmith.custhelp.com/app/uti... ).

It sounds like you tried to extract the contents while the camrec was in your clip bin? That was the only other thought I had. I'm not suggesting this is an acceptable solution, even if it did work, but it might be a good clue for support.

Sincerely,
Mike Curtis

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