Camtasia 2.10.8 webcam froze in a screencapture/webcam recording on a 2017 MacBook Pro

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  • Updated 11 months ago
I'm using Camtasia 2.10.8, on a 2017 Macbook Pro running Sierra (10.12.6). I just recorded a 5-minute video with screencapture and webcam. About 2 minutes in, the webcam froze. Of course, I didn't know that until I finished the recording. The audio and screencapture were fine. So, I split the webcam video into an independent track and deleted it. I've done this kind of recording a lot, on my previous Mac, but only a few times on this new machine. No problems with it prior to this. Is this a known issue with newer hardware? It just seems weird.
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dthomasg

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Posted 1 year ago

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Robert R., Online Community Admin

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Hi there;

This isn't something that we've seen before. Are you using a USB webcam or the built-in Facetime Camera?

-Robert
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dthomasg

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The built-in camera.
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dthomasg

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This just happened to me again, but I'm on my work computer. It's also a Mac, but running Camtasia 3.0.4 

This time it's a 21-minute recording and the webcam freezes at about 19:45. 

Still using the built-in camera. 

MacBook Pro 15" 2016
2.6 Core i7
Radeon Pro 460 4GB graphics
macOS 10.12.6
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Diggy Dirk

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Yeah I'm having this too on the new version of camtasia, but also a new mackbook pro 2017.

Defnitely something that wasnt happening before