camtasia 2018 distorts audio

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  • Updated 5 months ago
Just upgraded from Camtasia 2.x to 2018.  Opened a 2.x file and the audio is distorted.  FWIW my workflow is record the audio, get it right in Adobe Audition, then record the video to match the audio.  Anyone else having this problem?
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tony.lima

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Posted 1 year ago

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Paul Middlin, Employee

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I'm not thinking of anything obvious that would cause this; maybe open a support ticket so we can have a look at the project?
https://support.techsmith.com
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arnoldt

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I am now having a problem that sounds similar, also with Camtasia 2018.  If I record using something like Windows Voice Recorder, the recorded audio sounds great - clear and accurate.  If I record using Camtasia, it sounds awful - frequency all distorted (sounds like I'm talking from the bottom of a well), parts are distorted, some syllables are completely unintelligible.  In both cases, I'm using the same microphone and PC, so the difference is just recording via Camtasia vs. some other program.  Any help on this?  It makes Camtasia completely unusable for the purpose I need - creating an educational course.
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Paul Middlin, Employee

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Are you using a BlueTooth device as your microphone? Or for your speakers/headphones? Sometimes this can cause problems, we have found.
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arnoldt

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No BlueTooth.  I am using USB-connected microphones.  I have tried two - a USB-connected headset with microphone, and a high-quality desk microphone that connects using USB (CAD u37).  Regardless, the fact is that the microphones sound terrible when using Camtasia, but sound great when I record using the Windows Voice Recorder or the Powerpoint feature to record a narrated slide show.  You can't blame it on the connection method if it's only Camtasia that has a problem.
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Paul Middlin, Employee

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I'd suggest contacting our Support team so they can help you troubleshoot. There are a multitude of recording technologies under the hoods of applications, so sadly, just because it is working well in one does not mean it will work well in another. This is especially true on Windows. Still, I am hopeful that we can figure out what's not working with your machine, because your audio recordings should not sound terrible!
https://support.techsmith.com
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arnoldt

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I already did contact support, in parallel with asking here in the forum.  No reply from them yet, other than the expected automated acknowledgement - so we'll see what happens.  Pretty much makes Camtasia useless for my purpose, though.