camtasia 2018 does not record mouse moves and clicks

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  • Updated 4 weeks ago
Hello, thank you for reading.

I am using a fully registered version 2018.0.2 Build 3634 from August 7 2018

Unfortunately, Camtasia does not record my mouse moves and mouse clicks.

You can see it in this video from 00:16 to 00:20:

https://www.youtube.com/watch?v=Bt1YNkjJRBQ

I click on the tabs and the mouse cursor rests on the first tab - it is during the whole video.

What can I do? Any Suggestions?

thanks a lot for help and support!

Elmar
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einkauf-dpcr

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  • confused, frustrated

Posted 4 weeks ago

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Naomi Skarzinski

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Hi Elmar:

A couple suggestions.  First, there is a newer update, which is 2018.0.5.  (Build 3904) from 10/04/18.  Go to Help, the Check for Updates.  See if the update will resolve the issue.  If not open the recorder, click on Tools, and make sure on the General Tab, under Capture, make sure all three selections are checked.  I think that should resolve the issue.  If not, then I would suggest putting in a support ticket to TechSmith.  They may be able to help you further investigate the issue.
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einkauf-dpcr

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Hi Naomi,
Thanks a lot for your help. Will do the update. Do you mean this 

with your suggestion of recorder Tools, General? unfortunately it is the german version

will report if update did work!

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Naomi Skarzinski

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Yes that is correct.  It looks like you have everything checked that needs to be checked. I believe someone posted that there are some in Europe reporting issues about getting to the TechSmith site.  If the clearing of the browser does not work, then I would suggest your reaching out directly to TechSmith.

Hard for you to do, if you can't get to the site!  Here is the information from the English site.  I couldn't find a support page for German language.

Phone: +1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
Hours: 8:00 AM to 7:00 PM EST Monday through Friday
We also have holiday hours

Here is the link to submit a support ticket.  Maybe with the URL with support.techmith.com, you might be able to get to it.

https://support.techsmith.com/hc/en-us/requests/new