I'm dealing with five 1 minute video clips. I move a clip to a track, it stops at the top track, I have to wait 30 - 60 seconds, then I can move it to a lower track. This time period, 30 - 60 seconds is happening on everything I do. Then rendering is slower than Camtasia 8. Moreover, your ads on youtube (which you apparently spent a bunch of money on, and NOT on development, because I can't watch youtube vids any more without seeing your ads EVERY TIME, and at the switch to a new video when the original one finishes, another Camtasia ad) talk of intros and outros, as if there's a number to choose from, but there's like THREE, and the rest say "subscription." That means I have to pay to get the good ones? I do my own anims for intros, outros, but takes awhile and I'm not getting much vids produced, so that's one reason I upgraded. But for all operations except the intros, etc, I'm using Camtasia 8 (because 2018 is proving to be a dog), but the intros for 2018 aren't good enough to warrant the upgrade, and the performance is so disappointing. Please tell me how to pursue refund for upgrade. There's a reason I went to Camtasia from Adobe Premiere some years ago, but I don't see a difference between Premiere and this 2018 Camtasia.