camtasia 2018 freezing

  • 13
  • Problem
  • Updated 5 months ago
Camtasia 2018 is a dud. Boldly went for the new version and while editing/watching my project the video playback literally freezes after a few minutes every use. Very disappointed. I just don't get how they can release new versions without properly testing them....
Photo of preflopflopturnriver

preflopflopturnriver

  • 2 Posts
  • 0 Reply Likes
  • sad

Posted 1 year ago

  • 13
Photo of Frank

Frank

  • 36 Posts
  • 22 Reply Likes
Same here. Camtasia 9 seems more stable overall. I also don't like the jump in version numbering. It would give one the impression of a brand new version, but Camtasia 2018 (version 18) could have simply been version 9.2 or version 10 with emphasis on 60fps support. Given the reported problems so far, testing should have been more thorough on the officially supported platforms. This "upgrade" came too soon in my opinion.
Photo of oviduran

oviduran

  • 3 Posts
  • 4 Reply Likes
Mine freezes too. Camtasia 2018 is unusable and now my projects are dead in the water. I purchased the upgrade this morning and now I seriously regret it.
Photo of John Hall

John Hall

  • 71 Posts
  • 18 Reply Likes
Another experience along the same lines. After installing 2018, could not capture, or more correctly, it captures and then takes over 7 minutes to show up in Studio. Trying to import existing projects just locks up the program. So I uninstalled 2018 in the hopes that bug fixes will be coming out in the near future. I reinstalled 9 and it's doing the same thing now! Totally unusable. Been working with tech support but day three of no solutions. I've spent a few hours trying all the typical solutions (reversing registry keys, making sure all hidden data is wiped out, plus all the other suggestions from tech support). 

The irony is I just finished several projects with 9 30 minutes before getting the wild idea to upgrade. What I would give to take back that decision.

It's been years since I had to do this but here I go, completely reinstall Windows is my todo list today. I know it doesn't do any good to express my frustration but I just did ; -)

UPDATE: Well 5 hours later and I'm on my Mac. Two complete clean reinstalls of Windows. Each time tried to reinstall 9.1, which was working fine. Same thing. That doesn't make much sense to me. Been using 9 since it came out. Now, with a clean installation of a Windows no luck installing. Anyone have thoughts about what to try next?

UPDATE 2: Hey, it's calming to install Windows, right? 3rd clean install and no luck. It actually makes zero sense. Can't imagine it's solely related to installing 2018 because even with clean Windows installation, I can't install 9.1. And I've been using Camtasia for years.

But I hate those coincidences, and I'm sure TechSmith does too. Trying one last clean install for the day, making sure all drivers are updated, installing program with Admin permissions, crossing fingers, and possibly having a glass of wine. After that, I'll just hope it heals itself by morning. Very uncomfortable being out of commission since I use this all day long. If anyone has any personal experience with similar issues, I'd appreciate suggestions.
(Edited)
Photo of John Hall

John Hall

  • 71 Posts
  • 18 Reply Likes
Well, on clean install 5. Still no luck. BUT I want to send kudos to tech support. They are trying very hard to figure out what's going on. They've even sent me a custom build to see if they're on the right track. I'm hopeful we'll eventually figure out what's cooking. I do miss having Camtasia working.
Photo of jorgetejerog

jorgetejerog

  • 1 Post
  • 2 Reply Likes
It is freezing algo in my computer.
Photo of John Hall

John Hall

  • 71 Posts
  • 18 Reply Likes
OK, four clean installs of Windows 10 is enough. After all these years it's a shame to dump Camtasia. Very much not expected for an upgrade.

Any suggestions regarding alternatives to Camtasia to create similar videos/instructional pieces? I'm pretty sure it's an interaction with my machine and the new release of Camtasia that caused the problems or there would be tons of posts about the issue. However, when I'm the one being affected, it's frustrating since the natural inclination is to blame the developers for not testing across a sufficient number of configurations. 
(Edited)
Photo of Carlos Cruz

Carlos Cruz

  • 2 Posts
  • 4 Reply Likes
2018 is really slow, and on top of that Saving files takes like 10 seconds, I am regretting purchasing this version
Photo of the.quality

the.quality

  • 1 Post
  • 1 Reply Like
I did not have a good experience with Camtasia 2018. It does not respond, when previewing the video, and in rendering it just gets stuck at a specific percentage. I even installed it on a brand new gaming PC, still the same problem. From another forum discussion I understand that help desk has provided a patch which resolved the issue for some user. I will try to contact help desk tomorrow. If it does not work, then I would go back to Camtasia 9.
Photo of robuniversity

robuniversity

  • 7 Posts
  • 2 Reply Likes
#MeToo.

Camtasia 2018 completely dies on 4k footage I try to use. Camtasia 9 always used to cope with this, admittedly after a 1 second pause. 

Tech support suggested I re-encode all my videos through handbrake which would add hours to my workflow.

Time for a refund. 
Photo of Carlos Cruz

Carlos Cruz

  • 2 Posts
  • 4 Reply Likes
Is time for a refund, or a free patch
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1830 Posts
  • 333 Reply Likes
Crashing or freezing is not the experience we hope to deliver. We would not ship if these were known issues.

It's important if you run into these problems that you open a ticket at https://support.techsmith.com so we can track down these issues and resolve them with an update.

-Glenn
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
One can only test the trial in a limited fashion. It's not until using it in a real world environment that bug begin to appear as you don't use all the features until making videos. It's then that I found all the bugs.
Photo of Rick Stone

Rick Stone

  • 5363 Posts
  • 2534 Reply Likes
I'd have to respectfully disagree with your assessment that one is only able to test the trial in any kind of "limited" fashion.

To my knowledge, the trial is fully functional and the only limitations I'm aware of are that anything output from the trial contains a watermark until the trial is unlocked and during the installation, there is a timer that gets set that will not allow using it beyond the trial period.  So things such as the application freezing or other issues should have been encountered or revealed during the trial period.

However, I know that I'm likely like anyone else. I'm often installing software to test, testing for perhaps an hour, then not really having another window for a week or two to test again. So for me, even a 30 day trial has never worked well because of other factors.

However, having said that, if my job depended on heavy use of something like Camtasia, I think I'd be much more diligent about putting it through its paces to see how well it works.

Cheers... Rick :)
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
What I meant is.. until you start making videos on a regular basis wherein you're making all sorts of different styles and manipulating things like the how texts looks on screen, behaviors act and if you add shadows or not, in a trial environment, at least in my case, I tested as much as I could with a 1 minute video. But later after I bought it and started making 5-10 minute videos, lag, choppiness and some bugs started appearing.

Seriously.. who tests software for 30 days anymore? If you like what you see within an hour or so you buy it. It's later on you discover the problems once you start using it as your daily driver.
Photo of aaronnewton1996

aaronnewton1996

  • 3 Posts
  • 2 Reply Likes
So the Fix I have that might work is to get or find Camtasia 8 (my pirated version is 8.6) if you don't already have one and never update it when it asks. (I never tested to see what happens when you do update it on my new laptop but I don't want to find out.) And if you want to use CS2018s new features you can, but it's going to freeze and lag still.

Just start a new project in CS8, do whatever you need to do in CS8, once you're completely done editing save it, it's recommended that you make a back up of the project if it's heavily edited, open it in CS2018 and let it convert the old CS project to the new one. Let it try to open the old project but it may take a few minutes
, it shouldn't crash but the project I had it open was very short. Then your CS8 project should show up in CS2018. But like I said its still slow. Very slow to me. I'm still rendering a 2min clip in 60FPS. It's been almost 3hours and it's still at 42%, unless I forgot to cut some stuff out. But it was not this slow when I rendered a 6min video, in 60FPS the normal way today.




I did download the free demo a month ago I believe of CS2018 and the demo was nothing like this. It wasn't slow at all , preview lags were nonexistent, will still freeze but not consistently from what I remember. Then I deleted it after realizing that the 2018 version adds watermarks when rendering. CS8 doesn't add watermarks. Don't need a refund now after finding out that you can still use CS8 and CS2018 at the same time. I thought if you upgrade one CS, then the upgraded one removes the older version but no that's not the case. The pirated version (which isn't pirated anymore I guess because it linked itself to my TechSmith account. It stopped telling me that I have X enough of days until the trial ends when I'm connected to the internet) of CS8 I had for years is still slow but its way better than 2018 and maybe CS9, never used CS9, I never even knew it existed until today.


Photo of aaronnewton1996

aaronnewton1996

  • 3 Posts
  • 2 Reply Likes
Joe Morgan ^when an idiot can't read or only reads what they want to read, then ignores the same problem everyone else has. Yea because a 16 year old cough up 250$ just like that with a credit card he doesn't have. I bought it now because my moto is to pirate stuff that I like to make sure IT ACTUALLY WORKS especially when it cost over 100$, and give my money to companies that Actually deserve it. So if TechSmith actually release CS2018 completely broken, Knew it was broken, and still charged new people 250$........who is honest here?......Shut your mouth and stop defending BS business practices like this when they say "Oh we didn't mean to release a buggy software" when people find out that it doesn't work. Hopefully TechSmith is fixing this.....when it been almost 3months since launch or whenever they released CS2018 and apparently longer with camtasia 9. But all I see is them ripping people off which they don't deserve my money, your money, or anyones money here, I hope they are not lying.

I don't need tech support because I fixed my issues that you again obviously can't read or Ignored.

edit: and you deleted your comment.

#s3gt_translate_tooltip_mini { display: none !important; }
(Edited)
Photo of Wayne Baird

Wayne Baird

  • 22 Posts
  • 6 Reply Likes
Same problem here -- total freeze up every time. Just contacted Tech service and put in a request for money back on this lemon of a product. Camtasia 9 worked so well, that when they offered the 2018 version, I just bought it sight unseen, assuming it would be great as well.  I won't be so quick to say OK next time. 
Meanwhile, I uninstalled 2018 and went back to Version 9. Life is good again.
Photo of kisbell

kisbell

  • 1 Post
  • 2 Reply Likes
Same problem here....
Photo of david

david

  • 3 Posts
  • 0 Reply Likes
Both 9 and the 2018 freezes for me. I am thinking I may have to go buy a new computer. Pull up your task managers and see how much CPU Camtasia is using up. If it is high then the freezing might be your CPU as I think it is mine.  I will come update this post when I go get an new computer. FYI, computers with discrete video cards are going to run you around $2000 (gaming computers)  that also have all the specs recommended by camtasia. Hopefully upgrading computers will work...it is a bug camtasia needs to fix. 
Photo of John Hall

John Hall

  • 71 Posts
  • 18 Reply Likes
I certainly wouldn't buy a new computer solely because of this. I have a new computer, totally gaming-worth with tons of memory. I am much more suspicious of video drivers than anything so hopefully they will discover what's going on with a subset of machines.
Photo of david

david

  • 3 Posts
  • 0 Reply Likes
Definitely. The video card is the main reason to replace the computer. My computer is AMD and a bit older. I went to buy an additional video card and was told it would be a waste because the computer will not be able use the better ones full potential because of my computer age. If they made commission i would be worried but it was recommended I upgrade. I have an AMD A8-6500 8gb i upgraded to 32gb. Definitely going with an intel this time around.
Photo of billten

billten

  • 6 Posts
  • 3 Reply Likes
Try flipping the GPU rendering to software mode in the Camtasia settings. The standard setting was shutting down my laptop due to overheating and i switched off the GPU rendering and it has worked perfectly since. Just my experiences and YMMV...
Bill
Photo of John Hall

John Hall

  • 71 Posts
  • 18 Reply Likes
Yea, that's one of the basic starting places but just didn't make a difference in my case.  Glad it worked for you!
Photo of John Hall

John Hall

  • 71 Posts
  • 18 Reply Likes
This is a copy of what I posted in my other thread on here. Just thought I should follow up.

Let's see. It's been 2 weeks but I think it's solved. A big thanks to Joe B. in tech support. He has worked with me almost every day, even remoting in to my computer, until we finally hit upon something that worked. I'd like to share the magic bullet but there were too many variables including several clean installs of Windows (my choice, not theirs). What I did want to reinforce is that tech support was great! I never felt like they hit the end of their ideas and I am happy to have Camtasia back! Fingers crossed going forward.
Photo of John Hall

John Hall

  • 71 Posts
  • 18 Reply Likes
And now it's acting up again. Records fine, opens Camtasia and Studio freezes for over 6 minutes then the clip appears. Strange!
Photo of billten

billten

  • 6 Posts
  • 3 Reply Likes
Funny you say that, i just got an update of Camtasia 2018 from Techsmith and i turned off the much slower software rendering to see if this overheating problem is solved. Instead of the Dell laptop shutting down at 20% it shuts down at 15% now. Hmmmm, i guess i'm going back to software rendering and long waits...
Photo of joe.stefanelli

joe.stefanelli

  • 6 Posts
  • 3 Reply Likes
Two machines at our office are experiencing the same terrible Camtasia 2018 performance issues.  Both are high-end 12-core Xeon-based PCs with 64 GB RAM, Windows 10 Enterprise x64, large SSD system drives, and nVidia Quadro M4000 graphics cards.  These are certainly not the kind of computers where one expects slow response and long lags between mouse movements and application reactions.  I made a very short test video with the following observations noted:

  • Click on the timeline to place the playhead anywhere along the video.  Six seconds later, the preview finally stops showing the old playhead location and displays the currently selected frame.
     
  • Click on a text balloon annotation and drag it to a new location on the canvas and the program becomes unresponsive.  Twelve to fifteen seconds later, the annotation finally arrives at the new location and the program becomes responsive again.
The lag between mouse movement and response is so bad that the program is virtually unusable.  It's very difficult to be precise with such delays constantly occurring.

I've tried all three acceleration modes (software-only, Microsoft basic, and nVidia graphics card).  The software-only mode works best, but still is not good.  Clearly, the hardware is not being properly utilized, and something in the code is throwing a wrench into the works.  I've tried three different nVidia drivers (the one originally installed on the PC, the current certified version, and the latest available beta).  The Camtasia 2018 lag problem is exhibited for all drivers.  No problem with any other applications.

Color me frustrated.
Photo of david

david

  • 3 Posts
  • 0 Reply Likes
That is what I was afraid of. There is definitely something wrong with the software. I can not even make a 2 minute video because it become unresponsive. My next move is to request a refund and use a different software. 
Photo of jeffjm

jeffjm

  • 12 Posts
  • 8 Reply Likes
Agreed. 2018 is not ready for prime time. For starters, the stability is terrible. There appears to be a memory leak that's causing Win 7 to throw an alert that it's run out of memory. Second, the presets I've used for years were stored in a folder (named by Camtasia) called Camtasia Studio, but the new version creates another folder called Camtasia in the same directory. A pointless name change that causes one to have to copy across their custom presets, among other elements. This build may have been done by a different dev team or at least was not adequately tested. Uggghhhh. Back to 9.
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
Yes, Camtasia 2018 is mind numbinlgy slow. BUT I FOUND THE FIX!

All you need to do is open taskmanager... find CamtasiaStudio.exe.. right click... go to set priority.. click "high" and then click "change priority" button.

Then right click CamtasiaStudio.exe again... click "set affinity" and then click the "all processors" box to turn off all processors and then select CPU 2 & 3 only. (Windows uses 1 & 2) hit ok and you will see a definite speed up!

(am also working on the Camtasia memory leak issues in Windows 10 pro if anyone has any ideas)
Photo of ChristianJones

ChristianJones

  • 5 Posts
  • 0 Reply Likes
Hi nicpogn,

Although your ideas as good, sadly this hasn't worked for me. 
Has anyone else come up with a fix for Cam2018 preview freezing?
Photo of Joe Morgan

Joe Morgan

  • 6767 Posts
  • 3729 Reply Likes
You shared this in another post just yesterday. Your computer specs.
I'm running Windows 10, on an i7-6600U @ 2.6ghz with 16GB of RAM and AMD Radeon R7 M365X with 1GB of RAM.

With regards to video editing...........
That's a low powered 2 core CPU and a Cheap low powered GPU. The only resolution for you is to get a computer worthy of video editing.
Video editing is one of the most demanding tasks you can ask of a computer. Your computer is capable of running a lot  programs well.

What you need is one of the best processors available "Intel is my recommendation"and a strong graphics card "Nvidia". Coupled with that 16GB's of RAM and you've got something.

Nothings going to improve your under-powered computers performance.

And there's no such thing as a computer that's overpowered/overbuilt for video editing.
Photo of ChristianJones

ChristianJones

  • 5 Posts
  • 0 Reply Likes
Thanks for that feedback - I'll pass it on.
(Edited)
Photo of jeffjm

jeffjm

  • 12 Posts
  • 8 Reply Likes
Update on my previous post in light of the previous post and comment from Joe Morgan.

After some tweaking recommended by the good folks at TechSmith, the stability improved, but I was still suffering from poor performance. So I decided to build a new box since my current one was approaching the 6 year mark. New machine is:
Win 10 Pro 64,
Intel Core i7-8700K @ 3.7GHz,
32Gig DDR4 RAM,
SSD drive(s),
NVIDIA GeForce GTX 1070 Ti graphics card.

I may have gone overboard, but I was determined to resolve this issue.
Result? RIPPING fast rendering performance with ease. No stability problems with Camtasia whatsoever. No memory issues at all. I'm running Cam 2018 on this box, so I can't do a side by side comparison with Cam 9, but I can tell you if you're having problems getting Cam 2018 to work for you, and you suffer from a sudden lapse of reason, upgrade your HW and it could very well solve your problems. It solved mine. Most importantly, if you're crunching a lot of video, as I do, I cut my daily rendering time from approx 2 hours a day to about 20 minutes. Overall well worth the investment in HW and the Cam upgrade.

I'm not going to dis anyone's HW here, but I can tell you my previous box, while a higher end graphics machine 6 years ago, doesn't come close to current HW performance.

There may be other ways to squeeze better performance out of Camtasia, but to Joe Morgan's point above, if you're hardware is older or not up to it, you're going to struggle getting what you need out of Cam 2018 and most other video production applications.
Photo of ChristianJones

ChristianJones

  • 5 Posts
  • 0 Reply Likes
Thanks for the response.  That's a massive change in rendering time - time for new HW!
Photo of nicpogm

nicpogm

  • 59 Posts
  • 10 Reply Likes
HW?
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
Actually I just posted yesterday that I did upgrade to no avail. I now use Windows 10, pro 64, have 32Gig of DDR4 Ram and the Nvidia GTX 1080.. Camtasia is still VERY slow. I have to set the priority to high and the affinity down to 2 cores to get it to be somewhat normal. But not 100%. Am looking for better software now. This has been going on since 9.12. 
Photo of ChristianJones

ChristianJones

  • 5 Posts
  • 0 Reply Likes
Have you tried this?
Go to the 'Preferences' menu, then select the tab 'Advanced'
Under 'Hardware acceleration', select 'Use software-only mode'.
click 'OK' and restart Cam.

That helped to make Cam workable, but the hardware (HW) I am using is not up to spec.
Rendering a 2 minute video now takes just 5 minutes - better than the 10 previously!
Photo of Hjrosehr

Hjrosehr

  • 1 Post
  • 0 Reply Likes
I use Camtasia 2018 
Play Function does not work
tried recording NOPE
Older project 
THE play function is not working
Very frustrating ... Had just upgraded
(Edited)