camtasia 2018 freezing

  • 13
  • Problem
  • Updated 7 months ago
Camtasia 2018 is a dud. Boldly went for the new version and while editing/watching my project the video playback literally freezes after a few minutes every use. Very disappointed. I just don't get how they can release new versions without properly testing them....
Photo of preflopflopturnriver

preflopflopturnriver

  • 2 Posts
  • 0 Reply Likes
  • sad

Posted 1 year ago

  • 13
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
I tried all 3 options. No help. I even overclocked the GTX 1080 to no avail.
Photo of Joe Morgan

Joe Morgan

  • 7252 Posts
  • 3958 Reply Likes
Without Pre-rendering options of the timeline. Or lowering the resolution of the canvas, or proxy files.
No editor on the planet can give you smooth playback under all conditions. Especially with 4K video and 60fps.
This is a shortcoming TechSmith needs to address. 
 
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
True, and as annoying as prerendering can be at times, it would be much better than without it. BUT, I am not using 60ps. As choppy as it is at 30fps I would go screaming into the night at 60fps.
Photo of jeffjm

jeffjm

  • 12 Posts
  • 8 Reply Likes
If you haven't done so yet, see if the Camtasia support folks have some ideas for you. They're very knowledgeable and helpful. I'm rendering 1920 x 1080 files at 60fps without issues. 
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
They've done all they can to help. It's a bug that's been there since 9.12 and many (not all) but man people are having problems with it.
Photo of shortegf

shortegf

  • 2 Posts
  • 0 Reply Likes
I have an i7 3.10GHz, 16GB RAM and working with a 13 second clip @30fps it freezes on previewand runs 100% CPU and 10GB mem on rendering.  
Photo of David Noceti

David Noceti

  • 1 Post
  • 0 Reply Likes
Same problem. While I am using an old Win7 gaming machine that has been upgraded several times over the years and is definitely not what I would call a video editing machine, Camtasia 9 ran rather well on it. I had to be careful about when I added transitions, but it worked. I downloaded Cam2018 hoping that the purported performance boost would solve some of those playback issues experienced when pushing my system to its limits (like maybe prebuffering transitions for playback). Instead what I got was a program that can't playback a solitary clip with no editing done to it. And just to make sure that something didn't go haywire in my computer, I opened the same project in Cam9 and it played wonderfully. I wonder if this is primarily a Win7 issue? Since Microsoft has no intentions of supporting it after 2020, it would make sense that Techsmith decided to skimp on the development there. But if that is indeed the case, then it should be noted that Win7 is not supported. 
Photo of joe.stefanelli

joe.stefanelli

  • 6 Posts
  • 3 Reply Likes
No, I have a high-end workstation with Win10 x64 and Camtasia 2018 and am experiencing very slow performance issues.  I don't think it's a Win7 issue.
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
You're correct. It's not Windows 7. It's Camtasia. I had Camtaisa on Windows 7 home, pro, Windows 10 home and pro and still it's VERY laggy. I even spent nearly $1000.00 on an additional 16GB of DDR4 Ram and the Nvida Strix, 1080 GPU and still just as laggy. Techsmith has had this lag issue since Camtais 9.12. I told them that as well as share over 20 additional bugs and nothing seems to change. I have no doubt their next version (2019?) will suffer greatly in sales.

The only thing that helps make Camtaisa somewhat usual (if it doesn't crash) is placing the CPU on high priority and the Affinity down to 2 threads. It's still laggy, but usable.

-no longer a fan
Photo of joe.stefanelli

joe.stefanelli

  • 6 Posts
  • 3 Reply Likes
I hear you.  There have been plenty of replies to the issues I've reported, but nothing ultimately done to improve the situation significantly.  And, yes, the lag problem first appeared in v9.  I had no such trouble with v8 and prior versions, even on relatively primitive PC systems.  My current system is quite powerful, has 12 Xeon cores, is loaded with 64 GB of RAM, has an SSD system drive, and has an nVidea Quadro M4000 graphics card.  Still, it acts like it's dragging the Queen Mary's anchor.
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
I know what you mean, I also have all SSD's and I even placed the temp files for Camtasia on a separate SSD. Plus I have an I7 with 12 cores and it's like you said about dragging an anchor. WHat amazes me is how many people all over the Internet including YouTube that are having these issues and nothing is being done. It's as their thinking is, well.. if some of our customers are happy the rest must be the type of people that don't know how to use computers. But I've been programming and building PC's since the green screen days of DOS and I'm not the only techy that knows Techsmith is lacking in a major way here.
Photo of joe.stefanelli

joe.stefanelli

  • 6 Posts
  • 3 Reply Likes
Amen!  I've been programming since the IBM 1130 mainframe days, using punch cards.  I've also built many a PC, and I've worked for several engineering software companies.  I'm far from an ignorant computer newbie.  The tone of the support staff suggests that they're surprised to hear someone is having performance issues.  Like, "there must be something wrong with your system" is the default perception.  HELLO!  When multiple customers who can articulate the problem and who have high-spec systems report the same problem, LISTEN to them.  There's an issue with your product.  Even if it's machine- or configuration-specific, someone needs to identify the problem and circumvent it.  This is beyond frustrating.
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
VERY frustrating. That's why I never send them files when they ask me to when I find a new bug because out of the 24 I sent they only found ONE they could fix.

The thing is, if they got their act together they would become multimillionaires because the features in Camtasia are the best out there bar none. But that's only if they actually work. AND, using their pad customers as unpaid debuggers is downright insulting. I don't mind helping them find and fix a bug, but when it happens dozens of times without any recourse but for them to say, "I will tell the programmers about it" and when an update comes NONE OF THE BUGS are addressed. VERY annoying.
Photo of Robert R.

Robert R., Online Community Admin

  • 1600 Posts
  • 501 Reply Likes
Official Response
Hello all;

I can personally understand and empathize with users when an application does not work as expected; it can be frustrating and time consuming. A part of the process to ensuring applications work as intended is to reach out to Technical Support, who can then review the issue in a technical manner. As every user's computer is different, reaching out via official support channels is crucial for a number of reasons, chief among them is that it is the fastest way to a resolution (albeit a solid fix or a temporary workaround). Another oft-overlooked reason for opening a ticket through the proper channels is that Technical Support has regular reporting that we send to our development teams and in order to have the best information possible, detailed diagnostic files, sample source files, problematic projects, crash dumps, and a number of other potential files will be needed. Blanket statements such as "It is slow," "it crashed," or "it does not work,"  are an excellent opening statement to make, however they do not describe the problem in detail nor do they provide context for what is happening to/in the software at that time. Having this information will allow Technical Support to determine a best course of action for both the User and for Development.

For Camtasia, freezing or poor performance can be any number of things; conflicting hardware or software (audio mixers, preamps, wireless input devices, antivirus, index-based online backup, etc.), unsupported save file locations (external hard drives/flash drives, network/NAS drives, cloud-synced folders, etc.), problematic file formats/file properties (high bitrate content, extremely high framerate such as 120 FPS or higher, multi-channel audio, non-standard sample frequencies, etc.), recording and/or editing behaviors, system configurations that are below spec for the content/process being handled in the software, and outdated or problematic drivers to name a few. Since any number of these variables can come into play in situations like these, a part of Technical Support's responsibility is finding a baseline for success on that specific machine, if possible, and to work with both the Development teams and the Users. Unfortunately that also means that there may be times when some user issues may not be resolved, but in the overwhelming majority of cases, some small coaching or pushing back to the Development teams for specific and detailed issues yields extremely positive results. The caveat here is that we do not know what we do not know and in order to address these concerns, opening a ticket and providing support with as much detailed information as possible, will be called for.

I truly appreciate the feedback provided here in the forums. I'd also like to remind everyone that we have a dedicated support staff that is willing to help those struggling with issues such as this (or other issues) and in order to properly investigate, a ticket will need to be opened so we can provide our development team with the most detailed information as possible so they can investigate and eventually address. If you have any questions or concerns about our support practices or polices, you can reach out to me directly at r.risdon@techsmith.com

Kind regards,

Robert
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
I forgot to mention that when I installed Camtasia on the high end Windows 10 machine with 32G of DDR 4, Nvidia Strix 1080 GPU with 8G DDR5 and an I7 CPU under the hood with nothing but SSD drives all around that I actually wiped the main SSD and did a clean install of Windows 10 pro and still.. the lag and other issues remained.

PLUS.. when Camtasia locks up I noticed that my browser, notepad, and any other program I have running RUNS FINE. That means it's not my PC. It's Camtasia.
(Edited)
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
Problem is, when reaching out to tech support creating all sorts of files for them to look at nothing ever gets done. If I could get a tech support refund I would.

I'm not trying to be a jerk, but when your customers have been dealing with this for years and they paid good money to get good sofwtare, wouldn't you be a tad bit annoyed?

I've installed Camtasia on more than one PC with three different operating systems and the exact same issues occur. One was a desktop running Windows 7 home, another desktop running Windows 7 pro, a high end laptop running Windows 10 home then another desktop with very high end hardware running Windows 10 pro and the exact same problems persist across the board. And even though I sent in dozens of bug reports in the 9.0 early days, none of them were addressed in all 9.x versions and I can see only ONE was addressed in all 2018.x versions so far.

I not only program computers, I build them and I know versions 9 - 2018 should never have been released. What's happening now is Techsmith is using their customers as unpaid debuggers and that's not good business, nor is it fair.
(Edited)
Photo of shortegf

shortegf

  • 2 Posts
  • 0 Reply Likes

I too have installed it on Windows 7 and windows 10 on new machines made to handle this. I did open a ticket, gave dxdiag files and test files.  Was told the final solution is not to use any files off a network or an external hard drive. really? How many video editors do you think store files on an external hard drive or network? So for those that are waiting for your answer, that's it. Put all your files on your C: drive.  The software was only designed to handle files off your hard drive.  (BTW, I moved standard mp4 files to my hard drive and made a new clip, same issues).


Robert, if you are employed by Techsmith, please reply as how I can get a previous version to complete my work. And maybe an apology for my time and aggravation.
Photo of joe.stefanelli

joe.stefanelli

  • 6 Posts
  • 3 Reply Likes
I'm curious if anyone else experiencing the performance lag issues is using McAfee antivirus.  That's the standard tool here, and I've never been a fan.  In my past experience, I've found it to be a huge resource pig.
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
Look online and on YouTube especially and you will find MANY people are experiencing lag and other issues. As for McAfee. Nope.. not the issue. In fact, run Camtasia on a machine without antivirus (offline of course) and see what I mean.
(Edited)
Photo of joe.stefanelli

joe.stefanelli

  • 6 Posts
  • 3 Reply Likes
Oh I don't doubt you at all, as I've been struggling through the same mess.  None of the files, logs, tests, and tweaks requested or suggested thus far have resolved the problem.  But, this is the first machine on which I've used McAfee for a long time, and I thought the question worth asking (based on past experience).
Photo of TROY E

TROY E

  • 4 Posts
  • 0 Reply Likes
I take it considering I just installed the latest 2018 build AND AM NOW HAVING LAG EVERY TIME I DO SOMETHING, the problems remain. i would hate to be the guys who develop for this app. I wonder how they can sleep at night knowing so many are having such experience with their creation?

I develop apps for an engineering firm. You can trust me when I say an honorable app developer would be working with each and every one of you to not only understand the WHY this lag shit is happening, but FIX it.
Photo of Robert R.

Robert R., Online Community Admin

  • 1591 Posts
  • 493 Reply Likes
Hi Troy;

Have you opened a support ticket as is outlined in the Official Reply to this original post? As mentioned in it, there can be any number of things relating to the performance issues that you are experiencing and due to that fact there is no simple "catch-all" fix for what you are seeing.

A few things to keep in mind with Camtasia 2018; if you are running Windows 7 it cannot take advantage of some hardware acceleration aspects so opening Camtasia and going to Edit - Preferences - Advanced and setting Hardware Acceleration to "Software Only Mode" then restarting Camtasia may help. Camtasia also requires all source files and project files (that you are actively working on) to be stored in a folder on the local hard drive and not in a cloud (or other) synced folder, external hard drive/flash drive, or on a network drive. Other factors will also come into play, such as individual file properties, conflicting background applications/services, unsupported hardware, out of date drivers, etc.. The way to determining the appropriate fix, we will need to have users experiencing these issues follow the proper steps and open a support ticket, then move through the appropriate troubleshooting steps. Doing so can help with what issues are focused on for any future updates.

Please open a support ticket so we can look into these issues for you.

-Robert
(Edited)
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes

Waste of time! I have opened countless “support tickets” and uploaded many project files to no avail. When doing so all I get are suggestions to try this or that and nothing ever gets fixed or I get the excuses “we know about that bug and are working on it” which they never do. In fact, the bugs in version 9 are still in ver 2018. AND THEY CHARGE YOU FO THEM.




Photo of Robert R.

Robert R., Online Community Admin

  • 1591 Posts
  • 493 Reply Likes
Hi nicpogm;

Looking at your history of tickets there were a few recommendations made by a Senior Tech to alleviate some of the issues that you have run into, given that they are workarounds and do not ultimately solve the issue, I can understand your frustration. However, calling it a "waste of time" is counterproductive, and in fact, not only far more harmful than good, but also tips beyond the line of maintaining a respectful learning community per our Community Guidelines.Please refrain from dissuading users of the official Support that they can seek out, as their situation may be completely different than your own.
Troy, if you would like I would be happy to open a ticket for you so we can look into your situation. Would you like me to do so?

-Robert
Photo of kayakman

kayakman, Champion

  • 7039 Posts
  • 2293 Reply Likes
do you have a short project that exhibits the issues that you could share here [export as zip, share off screencast.com]?

I'm curious to see what would happen on my modest laptop system [Lenovo Win 10 Pro], which otherwise, has handled any Camtasia project I've ever built
Photo of nicpogm

nicpogm

  • 59 Posts
  • 11 Reply Likes
Robert;

What's "counterproductive" is not fixing the bugs your customers are experiencing. I don't mean to sound "disrespectful" but this is so frustrating. And it's been going on for years.
Photo of preflopflopturnriver

preflopflopturnriver

  • 2 Posts
  • 0 Reply Likes
Yeh I’m not sure why they aren’t refunding people? You would think doing the right thing and preserving any integrity they have left would override spending years of pain and torture for their customers trying to work through buggy software fixes...
Photo of sbusch

sbusch

  • 1 Post
  • 0 Reply Likes
My experience with  18 and 9: Attempts to create an avi file with the recorder almost always fail. I tried xvid and x264vfw codecs with various settings. I get a "failed to abort/stop recording" message and have to kill the program with the task manager. Also, most of the time when this happens, all my settings are lost (no countdown before start , codec, disable preview and save after stop,...)- With 8.6.0 it works.