Camtasia 2018 is horrible

  • 3
  • Problem
  • Updated 1 month ago
It's incredible to me that Techsmith not only released this 2018.01 build, but that they charged 9 users for the upgrade! I've been a Camtasia user since v5, and while there have been some buggy builds, I think this one sets a new low. I've already spent countless hours trying to create one video. Crashes, memory leaks, excessive response times - it's completely unusable. I truly feel all of us in this community should do everything we can to let others know to stay away from this version. 
Photo of jeffjm

jeffjm

  • 12 Posts
  • 8 Reply Likes

Posted 4 months ago

  • 3
Photo of Lucia Baader

Lucia Baader

  • 3 Posts
  • 1 Reply Like
Hi, I am using the trial version and I just cannot really edit... it's horrible, it gets stuck when I press Play. I just cannot see really how my work looks... I was thinking that maybe it's my laptop but I've tried to work on another computer and the same happened... so you're saying is the new version the one that doesn't work correctly?? I don't know what I should do...
Photo of Vaughn Lauer

Vaughn Lauer

  • 6 Posts
  • 4 Reply Likes
This, among many other issues reported by others and myself,is why I elected to opted for a refund. This is the worst {Beta} product released  by TechSmith AND then to charge for updates is absurd. I wish the folks  TechSmith would heed the comments we are making about this release and the structure of paying for updates. I sell an online program and do NOT charge for updates. I know better. TechSmith does not appear to have learned that concept--especially when charging so much for a minor change from the previous version.  I will purchase an upgrade when it is worthy of such and when TechSmith sells a finished product and free updates as before.

Photo of jeffjm

jeffjm

  • 12 Posts
  • 8 Reply Likes
Camtasia has been a great product for me for many years. This build needs work. I'm not giving up on Camtasia, but I'm reverting to version 9 until they get this fixed. As it is, it's not usable.
Photo of nicpogm

nicpogm

  • 52 Posts
  • 2 Reply Likes
Yes, Camtasia 2018 is mind numbinlgy slow. BUT I FOUND THE FIX!

All you need to do is open taskmanager... find CamtasiaStudio.exe.. right click... go to set priority.. click "high" and then click "change priority" button.

Then right click CamtasiaStudio.exe again... click "set affinity" and then click the "all processors" box to turn off all processors and then select CPU 2 & 3 only. (Windows uses 1 & 2) hit ok and you will see a definite speed up!

(am also working on the Camtasia memory leak issues in Windows 10 pro if anyone has any ideas)
(Edited)
Photo of jeffjm

jeffjm

  • 12 Posts
  • 8 Reply Likes
I will try your suggestion. After crunching larger videos, like 30 minutes plus, I eventually get a warning that Windows is running out of memory and asks if I want to kill the culprit - Camtasia.exe. I'm working with TechSmith support, who has been terrific, on gathering diagnostics. My interpretation of that issue is that is a memory leak, but I could be wrong.
Photo of nicpogm

nicpogm

  • 52 Posts
  • 2 Reply Likes
it is a memory leak. I use rainmeter to watch the RAM and before I was able to finish editing a 7 minute video I had to shut Camtasia 2018 down twice to recoop the RAM. It was over 60% utilized and I'm using 16GB of DDR4 with a massive swap file. Get rainmeter (free) and as soon as the numbers start to spike. Save and reboot Camtasia. Annoying yes.. but then a lot of companies (Like Microsoft) love to use their customers as debuggers.
Photo of jeffjm

jeffjm

  • 12 Posts
  • 8 Reply Likes
UPDATE - Techsmith support is excellent. I gave them some dx info and they recommended some updated drivers. I've only rendered a couple of videos but the speed increase is as promised - so much faster I don't have time to complete the other tasks I typically do while it's rendering. Not sure about other issues (too early to tell), but between making other changes as suggested above (CPU priority), it seems to be running perfectly. 
Photo of jeffjm

jeffjm

  • 12 Posts
  • 8 Reply Likes
My updated amendment to this is I still get a Microsoft Low Memory alert with Camtasia to blame. I'm running WIn7 with 12gig or RAM and Cam is the only app I'm running when rendering. it usually takes 20 or 30 minutes of processing multiple small, 2 minute videos before I get the alert. Not a show stopper, but I do have to close and re-open the program to resolve the issue, and that seems to work.
Photo of dean.evans

dean.evans

  • 3 Posts
  • 0 Reply Likes
Similar problems here. Tried the affinity and priority options with no luck. When i try to drag a 60FPS 1.5gb 5 minute long MP4 video onto the track timeline it hangs with 'not responding'. After a couple of minutes it will settle down but the video has been placed in a new track, or flashes and disappears from the track timeline.
Photo of jeffjm

jeffjm

  • 12 Posts
  • 8 Reply Likes
Dean, sometimes the source drive can be an issue. I ended up storing my source files on an internal SSD drive and that eliminated similar issues for me in earlier Cam versions. If you're using a network drive or external drive, that could be the cause. At least something to check off. Cam support is excellent. I'd submit a ticket.
Photo of dean.evans

dean.evans

  • 3 Posts
  • 0 Reply Likes
Hi Jeff, thanks for the suggestion. I'm using the internal drive in my Surface Book 2 and no network shares or USB HDD's. I've submitted a ticket, hoping for a reply tomorrow as i know it's early in the good ol' US of A.

Hopefully i can provide similar information to you via the ticket and they can assist. I've already checked for updated drivers through the Device Manager 'Update Driver' method (doesn't clearly state what NVidia chipset type i have). I'll keep replying and if I do get a solution it may work for the next person.
Photo of Dave Gammage

Dave Gammage

  • 1 Post
  • 0 Reply Likes
Same here. It's grinding my Win 7 Pro, i7, 16g ram machine to a halt after a couple of hours of editing work. To the point that this software is unusable. Hard to keep track of billable hours for clients if I have to kill the process and restart the machine every so often.

Photo of nicpogm

nicpogm

  • 52 Posts
  • 2 Reply Likes
If you find a viable replacement for Camtasia.. let me know?
Photo of kayakman

kayakman, Champion

  • 6206 Posts
  • 1804 Reply Likes
well, if the "simplify" approach is not for you, perhaps try "divide and conquer"?

use the Library to work on small sections of your project, then glue them together in a single final project

store the sections in Library as you work progresses; then, stitch them together , and produce

this tutorial was made using CS8, but the method still applies for 2018

How To Use The Library To Build Out And Produce Very Large Projects
http://www.screencast.com/t/2aJ7zDst2Ri

Photo of nicpogm

nicpogm

  • 52 Posts
  • 2 Reply Likes
You're kidding right? The "simplify" approach is to have the software work AS ADVERTISED. Having to jump through hoops by encoding it,, and now create a stack of library projects to make clog up the library with bits and pieces of each video. 

NEW FLASH.. I've been creating library items all along and STILL the lag is insane. You can waste all sorts of time to stitch them together all you like, it will not stop the lag or any of the dozens of other bugs.
Photo of kayakman

kayakman, Champion

  • 6206 Posts
  • 1804 Reply Likes
then I suggest you contact free tech support; maybe they can tell you why you're experiencing the issues you describe
Photo of nicpogm

nicpogm

  • 52 Posts
  • 2 Reply Likes
Been there.. done that.. over 200 times. (I have all the emails) Hence the reason I look elsewhere. 

BTW.. thanks for trying just the same. Not your fault. Software companies need to learn to stop using their customers are free debuggers. Gets very frustrating. Especially when you pay HUNDREDS for their software.
(Edited)