Camtasia 2018 is slow and gets stuck often !

  • 1
  • Problem
  • Updated 3 months ago
camtasia is so slow , it's hardly usable.

It's the only app running, with a 3 minute video consisting of 2 clips, and it's still slow and freezing, or the audio plays but the video doesn't freezes.

please help.
Photo of eyal

eyal

  • 4 Posts
  • 2 Reply Likes

Posted 4 months ago

  • 1
Photo of Paul Middlin

Paul Middlin, Employee

  • 1140 Posts
  • 293 Reply Likes
Though not common, we have seen cases like this before. The best thing to do is to contact our Support staff so they can take a closer look at what's going on with your machine-
https://support.techsmith.com

Open a ticket with them there (free)
Photo of eyal

eyal

  • 4 Posts
  • 2 Reply Likes
"Though not common, we have seen cases like this before. " ??

This very forum, and the internet, is full of reports of Camtasia being slow or freezing or crashing.
Photo of David Bookbinder

David Bookbinder

  • 116 Posts
  • 68 Reply Likes
Were you able to solve this "uncommon" problem?
Photo of bill.raymond

bill.raymond

  • 65 Posts
  • 35 Reply Likes
We just had this conversation on a similar thread, so I recommend you check it out. While not ideal, there are some tips and tricks here that you could probably use. Hope this helps.

https://feedback.techsmith.com/techsmith/topics/camtasis-2019-barely-usable-nearly-constant-hangs-requiring-force-quits?utm_source=notification&utm_medium=email&utm_campaign=new_comment&utm_content=reply_button&reply[id]=20369029#reply_20369029
Photo of eyal

eyal

  • 4 Posts
  • 2 Reply Likes
Thanks Bill.
Photo of David Bookbinder

David Bookbinder

  • 116 Posts
  • 68 Reply Likes
Although the staff person above says it's not common, it seems from this forum that this is a very common problem with Camtasia. I do believe it will help you to open a support ticket.

In the meantime, however, see if the problem occurs if you transcode your video into an MP4 with the Handbrake file converter or something similar. If it does, then Camtasia is having trouble reading your media clips. If it doesn't then try updating your video driver, or try disabling hardware acceleration in Preferences. 

Issues with GPUs and media are two very common causes of Camtasia getting stuck, and these workarounds sometimes get it unstuck. They shouldn't be necessary, but sometimes they are.