Camtasia 2018 maintenance option: What is a major upgrade in this context?

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  • Updated 3 months ago
With the Camtasia 2018 upgrade I can also purchase a one-year maintenance option. One of the benefits is described as

"Free Upgrades - All majors and updates"

Did Techsmith change their update policy to the disadvantage of their customers? Will I have to pay for in-release updates and bug fixes in the future (unless purchasing the maintenance option)?

I use Camtasia Mac since October 2016 and cannot remember having ever seen a billable major or minor update between releases.

Thanks,
Christoph
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Christoph

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Posted 6 months ago

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Robert R., Online Community Admin

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Official Response
Hi Christoph and thanks for bringing this odd wording to my attention, I'll be sure to pass along your feedback.

The policy has not changed; major versions, i.e. moving from Camtasia 9 to Camtasia 2018, are paid upgrades, which has been the norm for quite some time. Minor update (Camtasia 9.0 to Camtasia 9.1) and maintenance/service updates (Camtasia 9.0.0 to Camtasia 9.0.1) are both free to licensed users. This means that you do not need to pay for in-version updates (such as fixes) regardless of having a maintenance agreement, however if a new major version (i.e. Camtasia 9 to Camtasia 2018), you would need to pay if you wanted to upgrade to the new version without an active maintenance agreement.

-Robert