couple videos when import to camtasia it show fine in the media tap but on timeline and canvas it show only the sound without the video
here is the media info
please not only this kind of media recorded from ApowerMirror
other videos recorded from bandicam or other sources works fine and good
here is the media info
please not only this kind of media recorded from ApowerMirror
other videos recorded from bandicam or other sources works fine and good
Posted 3 months ago
Unfortunately, Camtasia doesn't support MPEG-4 video files.
That's where you're running into the problem.
If you click on the Windows Explorer menu you will be able to see the media files that Camtasia supports.
You could use a program like Handbrake to convert them to make them compatible with Camtasia.
https://handbrake.fr/
Regards, Joe
That's where you're running into the problem.
If you click on the Windows Explorer menu you will be able to see the media files that Camtasia supports.
You could use a program like Handbrake to convert them to make them compatible with Camtasia.
https://handbrake.fr/
Regards, Joe
Kevin Mojek, Employee
We have a bug logged for MP4V video failing to decode. A fix has been implemented and tested; it will be included in the next 2018 maintenance release.
Perhaps it's time to update your support article? https://support.techsmith.com/hc/en-us/articles/203728978-Camtasia-Windows-Supported-File-Formats
It indicates the only MPEG-(?) supported format is MPEG-1
I could be misinterpreting something? But michaelvx2008 screenshot seems to indicate he's using a MPEG-4 video encoded with mp4v.
His MPEG audio is decoding which seems correct because MPEG-1 is supported.MPEG-1 would be the original MPEG.Unless I am misunderstanding everything I see?
Regards,Joe
It indicates the only MPEG-(?) supported format is MPEG-1
I could be misinterpreting something? But michaelvx2008 screenshot seems to indicate he's using a MPEG-4 video encoded with mp4v.
His MPEG audio is decoding which seems correct because MPEG-1 is supported.MPEG-1 would be the original MPEG.Unless I am misunderstanding everything I see?
Regards,Joe
Joe Morgan
https://support.techsmith.com/hc/en-us/articles/203728978-Camtasia-Windows-Supported-File-Formats
michaelvx2008
thanks so much for help