Camtasia 2019 crash

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  • Problem
  • Updated 2 weeks ago
Every single time I try to go from an existing project to a new project, Camtasia 2019 crashes. Also, audio files keep loading forever. I can move them to the timeline and hear the audio but I cannot see the audio level. This is very frustrating.
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esther.hartwig

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  • frustrated

Posted 5 months ago

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Naomi Skarzinski

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I would suggest putting in a support ticket to TechSmith. It sounds like there may be something up with your system. The support is excellent and free.  https://support.techsmith.com/hc/en-us

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Fred Grover, Champion

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esther.hartwig I agree with Naomi. A support ticket is the best option here as TechSmith can take a look into your system and file(s) to see what might be going wrong.

If you find a solution or get one from TechSmith please post back here for other users to see who may or may not be experiencing the same issue. Thanks for posting and have a great day/night.
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esther.hartwig

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I found a solution to this (unfortunately TechSmith couldn't help): the problem was the audio files. The system crashed when they had a certain length, about 10 minutes plus. So I split them up and re-added them and that worked. In my new project I onlyused audio up to ten minutes then, and no more crashes occured. Hope this might help someone else.